Afzal Mansuri
Edison,NJ
Summary
Enthusiastic professional with hands-on experience in innovation, problem-solving, and detailed operations management. Skilled in scheduling, training, and coordinating teams to achieve company goals. Proficient in using business metrics for strategic decisions and adept at policy communication. Strong background in people management, compliance, and enhancing employee satisfaction. Expert in Microsoft Excel for payroll and data analysis. Excellent interpersonal skills, efficient problem-solving, and a methodical approach to support. Experienced in training, cross-training, and operational excellence. Proactive team player with a focus on maintaining optimal standards and enhancing production quality.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon -Tier III
Avenel, New Jersey
08.2021 - Current
- Responsible for balancing customer experience and production metrics in sort center, as well as supervision of all sort center departments
- Responsible for shift staffing, working with the departments to adjust labor in order to meet ship goals requirements, as well as assisting Area Managers and Operations Managers in running all departments including meeting CPT goals and ensuring the standard work for processing units is followed
- Continually assess flow of work from induction through sortation, staging and shipping, adjusting triggers as necessary to ensure the shift stays in optimal condition
- Continuous utilization of software tools as they relate to sortation (i.e Monitoring backlog, workflow, department capacity, Premium and Standard charge, etc)
- Ability to effectively identify and communicate detailed technical issues and escalate to management, facilities and team, as well as timely communication when issues arise that may affect customer experience and production
- Trained associates to work safely, and helped associates with individual leadership development programs
- Helped organize warehouse with multiple 5's projects.
Fulfillment Associate
Amazon -Tier I
Edison, New Jersey
09.2020 - 08.2021
- Responsible for packing and fulfilling orders quickly and accurately in order to meet and exceed daily, weekly, and monthly production goals and rates set by the company
- Received and understood work orders to determine the type and quantity of items ordered by customers, gathered and organized merchandise for distribution into appropriate envelopes or boxes, checked the condition of the items and conformed to quality specifications, performed packing and boxing duties
- As a Sorter, lift & induct items into trays on the conveyor system and removed items from the tray and placed them into a bin to be packed
- Communicated product and equipment failure to leadership and reliable departments.
- Became a Learning Trainer within four months of hiring and successfully trained over 300 associates during a high-demand hiring period post-pandemic, demonstrating strong training experience.
- Comfortable speaking both in front of groups and in one-on-one with individual
Education
Certified Ethical Hacker (CEH) -
EC-Council
USA12.2023
Gemologist -
Gems And Diamond Institute
Mumbai, IndiaBachelor of Arts: Bachelor of Commerce -
Burhani College of Arts And Commerce
Mumbai, IndiaSkills
- Customer service
- Technical Troubleshooting
- OS Windows
- Proficient in Excel
- Pivot tables / vlookups
- Communication
- People skills
- Time management
- Multitasking
- Reliable and trustworthy
- Coordination
- Working collaboratively
- Team management
- Team building
- Active listening
- Clerical
- Organizational skills
- Decision-making
- Conflict resolution
- Project planning
- Training & Development
- Cross-Training Implementation
- Critical thinking
- Data management
- Analyze Business Metrics
- Query Assistance
Languages
English
Professional
Hindi
Professional
Gujarati
Professional
Marathi
Limited
Timeline
Process Assistant
Amazon -Tier III
08.2021 - Current
Fulfillment Associate
Amazon -Tier I
09.2020 - 08.2021
Certified Ethical Hacker (CEH) -
EC-Council
Gemologist -
Gems And Diamond Institute
Bachelor of Arts: Bachelor of Commerce -
Burhani College of Arts And Commerce