AHMED GBOLADE
Shreveport,LA
Summary
Dynamic IT Support Associate, committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.
Familiar with CompTIA Security+ (SY0-601) concepts.
Overview
8
8
years of professional experience
Work History
IT Systems Associate
Bally’s Casino & Hotel
09.2021 - 02.2024
- Install and configure computer hardware, software and Peripheral devices.
- Manage end-users account in Active Directory and Office 365 Environment
- Support IBM AS/400 and all attached Hardware
- Troubleshoot system and network problems, diagnosing and solving hardware or software problems and suggest possible improvements on procedures
- Deploy Hardware, configure workstations and setup peripheral devices
- Responsible for computer system data backup processing
- Perform remote support for end user's workstations and related office equipment
- Document, track, and monitor support requests and provide timely feedback to end- users during and upon resolution
- Keeping track of technological advancements and trends in IT support.
Property & Casualty Insurance Agent
Teleperformance
02.2018 - 05.2021
- Suggest new insurance policies to prospective clients aiming to meet their varied needs at a company specializing in auto, renters, and valuable personal property insurance
- Manage policy renewals for an average of 800 clients per month
- Demonstrate strong analytical skills by understanding a variety of insurance policies and explaining them to prospective clients.
Personal Care Attendant
Volunteers of America
03.2016 - 11.2019
- Assist the elderly, convalescents, or persons with disabilities with daily living activities at the client's home
- Participate in case of reviews, consulting with the team caring for the clients, to evaluate the client's needs and plan for continuing services
- Used logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to a problem.
Education
Bachelor of Science - Management Information Systems
Louisiana State University Shreveport (LSUS)
Shreveport, LA12.2021
Associate of Science - Business Management
Southern University Shreveport (SUSLA)
Shreveport, LA12.2017
Skills
- Active Directory, Microsoft Office 365, IBM AS/400
- Microsoft Desktop Applications
- Hardware/Software Troubleshooting
- Remote Technical Support, Data Entry Documentation
- Information security & operating systems
- Firewall Rules, Networking
Additional Information
CO-Curricular Involvement
- Vice President, National Society of Leadership & Success - LSUS.
- Member, National Society of Leadership and Success.
- Member, Phi Theta Kappa Honor Society.
- Volunteer, Pacemakers Organization.
Timeline
IT Systems Associate
Bally’s Casino & Hotel
09.2021 - 02.2024
Property & Casualty Insurance Agent
Teleperformance
02.2018 - 05.2021
Personal Care Attendant
Volunteers of America
03.2016 - 11.2019
Bachelor of Science - Management Information Systems
Louisiana State University Shreveport (LSUS)
Associate of Science - Business Management
Southern University Shreveport (SUSLA)
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