Agatha A. Toomey
Hackensack,NJ
Summary
Accomplished Business Owner/Florist Manager at Delford Flowers & Gifts and former Director of Human Services for the City Of Hackensack, excelling in customer relations and business planning & development.
Proven skills in developing consensus at the party, committee, and legislative levels. Talented relationship-builder, problem-solver, and leader with an accomplished career in government. Enthusiastic about applying expertise toward helping people within the community.
Overview
48
48
years of professional experience
Work History
Business Owner/Florist Manager
Delford Flowers & Gifts
08.2023 - Current
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Streamlined workflow processes, increasing productivity and overall efficiency within the store.
- Utilized social media platforms effectively to promote the store's services and connect with potential customers.
- Supervised daily store operations, maintaining high standards of cleanliness, organization, and visual presentation.
Director of Human Services
City Of Hackensack
11.1976 - 01.2014
- Served as an effective advocate for clients'' needs, ensuring equitable access to resources.
- Oversaw compliance with federal, state, and local regulations governing human services provision.
- Established strong partnerships with community organizations for better service delivery and resource sharing.
- Provided leadership, guidance and support to staff members. Evaluated staff performance regularly, providing constructive feedback and support for improvement.
- Promoted a culture of continuous improvement through regular reviews of policies, procedures, and best practices.
- Collaborated with other department directors on cross-functional initiatives to achieve broader organizational goals.
- Improved overall client outcomes by closely monitoring program effectiveness and making necessary adjustments.
- Increased community awareness about available services through targeted marketing campaigns and outreach efforts.
- Prepared and distributed meals, dispensed medications and monitored safety of prisoners.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Created and managed municipal budget, administering the programs according to state and local guidelines.
Education
C.S.W. (Certified Social Work) License/Degree - Social Work
Rutgers, The State University of New Jersey
New Brunswick, NJSocial Work
Montclair State University
Montclair, NJSkills
- Customer Relations
- Attention to Detail
- Business Planning & Development
- Cost Control and Budgeting
- Start-Up Operations
- Vendor Relationship Management
- Staff Supervision
- Crisis Intervention
- Case Management
- Social Services
Accomplishments
- President of the Bergen/Hudson Municipal Welfare Director's Association of New Jersey for over 6 years (also serving as Secretary and Vice President in prior years).
- Member of the Dept of Human Services/Homeless Coalition collaborating with the Bergen County Community Action/Inter-Religious Fellowship
- Served as Planning Board Secretary for the City of Hackensack for over 3 years
- Member of multiple organizations (including State Board of Governors)
- Member of UNICO Italian/American Organization since 2017, serving one term as 1st Vice President.
- Ran year-round food pantry within the community as well as providing holiday food baskets for families/individuals in need.
- Member of Hackensack's HAPADA for over 10 years during employment with the City of Hackensack.
- Lifelong resident of the City of Hackensack.
Affiliations
- Hackensack Chapter of UNICO National
Languages
Italian
Native or Bilingual
Spanish
Limited Working
Interests
- Gardening
- Yoga/Meditation
- I enjoy cooking for friends and family gatherings
Timeline
Business Owner/Florist Manager
Delford Flowers & Gifts
08.2023 - Current
Director of Human Services
City Of Hackensack
11.1976 - 01.2014
C.S.W. (Certified Social Work) License/Degree - Social Work
Rutgers, The State University of New Jersey
Social Work
Montclair State University
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