AGEIR HAGINS
Houston
Summary
Empathetic Customer Care Advocate known for high productivity and efficiency in task completion. Skilled in conflict resolution, effective communication, and customer relationship management. Excel at leveraging active listening, empathy, and problem-solving skills to enhance customer satisfaction and foster loyalty. Committed to providing exceptional service and support with every interaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Telepreformance USA
Remote
09.2024 - Current
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Maintained a management focus on preventing and repairing equipment, increasing the overall efficiency of the fleet
- Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise
- Supported the technical needs as well as payment issues of clients.
Medical Claims Specialist
Sagility LLC
Remote
08.2023 - 09.2024
- Maintained current knowledge of changes in healthcare policies, procedures and regulations affecting billing and claims submission processes.
- Analyzed complex coding issues, identified trends, and provided solutions to improve accuracy of medical claims submissions.
- Tracked progress of pending claims and followed up as necessary to ensure timely resolution.
- Provided technical assistance when researching questions concerning claim adjudication requirements or denials due to incorrect coding or other errors.
- Assisted with claims processing and resolving any discrepancies or issues that arose.
- Investigated and resolved employee benefit issues and complaints.
Customer Care Advisor
Whirlpool, Randstad
Remote
08.2022 - 07.2023
- Supported trade partners, consumers, and/or internal process partners via phone, chat, and email.
- Scheduled service appointments on Whirlpool family brand appliances.
- Placed orders and schedule deliveries to residence.
- Troubleshoot functional issues and answer frequently asked questions about manual or Use & Care guides.
- Updated and managed internal customer information database.
- Negotiated through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership.
Customer Success Specialist
Sourcepoint Inc.
Remote
05.2021 - 07.2022
- Displayed strong telephone etiquette, effectively handling difficult calls
- Provided customer service and issue resolution to increase QA satisfaction levels
- Educated clients on how to conduct transactions with convenient online solutions
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions
- Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions
- Documented conversations with customers to track requests, problems, and solutions
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Juice Production Specialist
Sam's Club, Crossmark Inc
Stafford
05.2020 - 04.2021
- Adhering to all required task and procedures related to safe food handling, preparation, production, packaging, labeling, merchandising, and disposal.
- Accurately completing all reporting requirements (including online requirements) as required.
- Regularly checking the products event schedule and email for upcoming activities, corporate news updates, and event changes.
- Followed safety and compliance guidelines for appropriate machine operation, cleaning, maintenance, and production.
- Performed various quality control tests on the product for grade A results.
Package Handler/Sorter
UPS
Stafford
12.2019 - 01.2020
- Fast-paced continual lifting, lowering and sliding or packages.
- Follow proper postal routing guidelines precisely
- Sort packages into logical categories for accurate distribution.
- Load packages into delivery truck.
- Unload packages as they arrive and ensure packages are stored correctly.
NRG Reactive Acquisition Sales Specialist
S4 Communications
Houston
06.2019 - 12.2019
- Took incoming calls from customers looking to establish electricity services and or solar panel benefits at a residence/business.
- In a friendly, and energetic manner suggested relevant up-sells and converted calls into sales
- Assisted customers in becoming more energy efficient.
- Processed orders to be sent to designated Transmission and Distribution Center Provider for connection.
- Proactively found new technology trends and solutions for knowledge base.
Receiving Clerk
APC Personnel
Katy
08.2018 - 01.2019
- Reviewed work orders to check correctness of deliveries.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Prep Team Member
Salata HQ
Houston
04.2018 - 06.2018
- Provided friendly, fast, and helpful customer service through the consistent practice and delivery of Red-Carpet Customer Service to all guests.
- Prepared, served, and maintained the freshness of gluten and gluten-free foods by rotating and filing items as needed and sanitizing all areas.
Shift Manager
Carl's Jr.
Richmond
10.2017 - 04.2018
- Successfully trained staff to company standard.
- Completed numerous deposits via Microsoft Excel.
- Exceptional customer care professional who addresses inquiries and resolves problems as they arise.
Overnight Sandwich Artist
Subway
Stafford
04.2017 - 08.2017
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared a variety of foods, such as meats, vegetables, and desserts according to customers' orders or supervisor's instructions, following approved procedures.
Training Coordinator
Wendy City Consulting Inc
Katy
09.2016 - 08.2017
- Monitored, evaluated, or recorded training activities or program effectiveness.
- Developed alternative training methods if expected improvements are not seen.
Customer Service Representative
Poirier Productions
Katy
01.2016 - 05.2016
- Described product to customers and accurately explained details and care of merchandise.
- Always maintained friendly and professional customer interactions.
Jewelry Sales Associate
Walmart Supercenter
Katy
11.2015 - 01.2016
- Earned management trust by serving as key holder, responsibly opening and closing the store.
- Provided an elevated customer experience to generate a loyal clientele.
Cashier
Popeyes Louisiana Kitchen
Spring
08.2013 - 05.2014
- Helped drive sales goals and achieve monthly quotas.
- Politely assisted customers in person and via telephone.
Education
High School Diploma -
Klein Collins High School
Skills
- Customer service
- Records management
- Billing and claims submission
- Data entry
- Technical support
- HIPPA Compliance
- Medical coding
Certification
ServSafe, Food Safety Certification
Timeline
Technical Support Specialist
Telepreformance USA
09.2024 - Current
Medical Claims Specialist
Sagility LLC
08.2023 - 09.2024
Customer Care Advisor
Whirlpool, Randstad
08.2022 - 07.2023
Customer Success Specialist
Sourcepoint Inc.
05.2021 - 07.2022
Juice Production Specialist
Sam's Club, Crossmark Inc
05.2020 - 04.2021
Package Handler/Sorter
UPS
12.2019 - 01.2020
NRG Reactive Acquisition Sales Specialist
S4 Communications
06.2019 - 12.2019
Receiving Clerk
APC Personnel
08.2018 - 01.2019
Prep Team Member
Salata HQ
04.2018 - 06.2018
Shift Manager
Carl's Jr.
10.2017 - 04.2018
Overnight Sandwich Artist
Subway
04.2017 - 08.2017
Training Coordinator
Wendy City Consulting Inc
09.2016 - 08.2017
Customer Service Representative
Poirier Productions
01.2016 - 05.2016
Jewelry Sales Associate
Walmart Supercenter
11.2015 - 01.2016
Cashier
Popeyes Louisiana Kitchen
08.2013 - 05.2014
High School Diploma -
Klein Collins High School