Agena Jacobs
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
CSI
12.2019 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
Cashier
Wawa
04.2015 - 11.2019
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Associate of Science - Criminal Justice
Delaware Technical And Community College - Owens
Georgetown, DE05.2018
High School Diploma -
Charles E. Shea High School
Pawtucket, RI06.2011
Skills
- Service Documentation
- Medical Histories and Vital Statistics
- Infection Control Procedures
- Emergency Management
- Arrest Techniques
- Safety and Security
- Felony Laws Knowledge
- Staff Assistance
- Asset Management
Accomplishments
- Led track team to multiple division wins in the district, city and state.
- Highly decorated 2nd degree Black Belt instructor. Trained class upwards of 25 students.
Timeline
Direct Support Professional
CSI
12.2019 - Current
Cashier
Wawa
04.2015 - 11.2019
Associate of Science - Criminal Justice
Delaware Technical And Community College - Owens
High School Diploma -
Charles E. Shea High School