Kyana Tate Samiel
Lancaster,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a remote position due to me starting school this winter. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Excentia Human Services
04.2021 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assistant Store Manager
Journeys Kidz
01.2019 - 11.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Call Center Representative
Alorica
01.2018 - 01.2019
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Cosmetology License -
Empire Beauty School
Lancaster, PA01.2025
High School Diploma -
Miami Killian Senior High School
Miami, FL06.2017
Skills
- Safety Behaviors
- Care Plan Assessment
- Compassionate Client Care
- Vital Signs Management
- Injury Support
- First Aid and Safety
- Independent Living
- Emergency Situations
- Crisis Management
- Patient Restraint
- Patient Assessments
- Service Documentation
- Customer Service
- ADP Workforce Now
- Account Management
- System Documentation
- Customer Communication
- Call Center Operations
- Quality Control
Timeline
Direct Support Professional
Excentia Human Services
04.2021 - Current
Assistant Store Manager
Journeys Kidz
01.2019 - 11.2020
Call Center Representative
Alorica
01.2018 - 01.2019
Cosmetology License -
Empire Beauty School
High School Diploma -
Miami Killian Senior High School
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