Agerianna Mercer
Rio Rancho,New Mexico
Summary
Highly motivated and dedicated job seeker with a proven track record of strong organizational skills. Seeking a long-term position with a growing company to contribute my hardworking nature and passion for success. Committed to collaborating with the team to achieve company goals and drive overall success. Ready to bring enthusiasm and determination to make a meaningful impact in a dynamic work environment.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Instacart
12.2021 - 08.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Behavioral Health Technician
Centria Healthcare – Autism Services
02.2019 - 11.2021
- Under the supervision of a clinician, use Applied Behavior Analysis (ABA) Therapy to encourage positive behaviors and discourage negative behaviors, as well as to improve a variety of skills for children with Autism Spectrum Disorder
- The child’s progress is then tracked and measured
- ABA therapy is also used to increase language, communication skills, attention, focus, social skills, memory, and academics
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
- Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
Credit Care Specialist
Intersections Inc.
09.2014 - 08.2018
- Answering and directing calls
- Implemented strategies to reduce risk of credit card fraud and identity theft.
- Investigated and resolved customer disputes related to credit decisions.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Updated training materials for new hires within the Credit Card Specialist team, enhancing employee knowledge of industry best practices.
Delivery Driver
DoorDash and Shipt
01.2022 - Current
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
Receptionist
NM Workforce Connections
02.2013 - 09.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Cashier
K-Mart
08.2010 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
05.2012
High School Diploma Received
Skills
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Documentation and reporting
- Project management
- Multitasking and organization
- Verbal and written communication
- Phone etiquette
- Computer skills
- Microsoft office
Hobbies and Interests
- Attention to detail
- Exceptional organization skills
- Willing and eager to accept a challenges daily
- Event planning
- DIY type crafts of all sorts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Paid time offWork from home optionFlexible work hoursWork-life balanceCareer advancementPaid sick leaveCertification
- Bloodborne Pathogens Training Certificate - Occupational Safety and Health Administration (OSHA).
- Basic Life Support (BLS) for Healthcare Providers - American Heart Association or Red Cross.
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
Timeline
Delivery Driver - DoorDash and Shipt
01.2022 - Current
Delivery Driver - Instacart
12.2021 - 08.2023
Behavioral Health Technician - Centria Healthcare – Autism Services
02.2019 - 11.2021
Credit Care Specialist - Intersections Inc.
09.2014 - 08.2018
Receptionist - NM Workforce Connections
02.2013 - 09.2014
Cashier - K-Mart
08.2010 - 12.2012
Independence High School - High School Diploma,