Aggeiwa Gooden
Little Rock,AR
Summary
To obtain a full-time position that will allow for Career and Personal growth within the company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Claims Specialist
United Healthcare
Little Rock, AR
01.2020 - Current
- Research Healthcare claims using several programs to verify benefits, pricing, and policy specific language
- Maintaining Quality, Production, and attendance metrics as required by my department
- Adjusting claims to correct any Edit Rules or Warnings populating on the claims
- Verify the correct SPIs and SOPs are followed during processing
- Sending out appropriate letters to providers/members, updating Excel worksheet to document cases that need additional requirements to process.
Recovery Specialist
Healthscopebenefits
Little Rock, AR
01.2011 - 01.2019
- Prepare and maintain records of accounts receivable, including receipts, claims and overdue invoices
- Applies all incoming cash receipts and wire payments to the appropriate general ledger accounts
- Computes interest charges, processes refunds and related items
- Performs periodic and month-end balancing and reporting activities.
Customer Service Representative
Verizon Wireless
Little Rock, AR
01.2005 - 01.2011
- Managing incoming calls, handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.
Account Manager
HealthscopebenefitsSmurfit Stone Container
Jacksonville, AR
01.2000 - 01.2003
- Leading and managing day to day account activities that drive our organization to deliver a superior customer experience
- Establishing strong relationships with the customers (commercial, technical, operations, marketing and supply chain
- Setting up orders following from beginning to end production.
Education
MEDICAL ASSISTANT CERTIFICATE -
Southeast College of Technology
12.1998
University of Central Arkansas
Skills
- Excellent Verbal
- Written communication
- Telephone skills
- Exceptional Customer Service
- Good problem solving/ decision making skills
- Great time management
- Excellent understanding of Medical Terminology
- ICD 9/ ICD 10
- Modifiers
- Prior Authorization/ Referrals
Ethnicity
African American
Personal Information
Date of Birth: 07/03/75
Certification
- MEDICAL ASSISTANCE CERTIFICATE
Timeline
Claims Specialist
United Healthcare
01.2020 - Current
Recovery Specialist
Healthscopebenefits
01.2011 - 01.2019
Customer Service Representative
Verizon Wireless
01.2005 - 01.2011
Account Manager
HealthscopebenefitsSmurfit Stone Container
01.2000 - 01.2003
MEDICAL ASSISTANT CERTIFICATE -
Southeast College of Technology
University of Central Arkansas