Aggie Morris
Silver Spring,MD
Summary
Motivated professional seeking a position as a Customer Support Specialist. Eager to leverage my experience in providing exceptional customer service and technical support to contribute to the success of a Support team, ensuring clients have a positive and delightful experience.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Successware
, MD
03.2022 - Current
- Implemented customer-centric strategies, surpassed customer satisfaction goals by an outstanding 90%.
- Facilitated onboarding and off boarding processes for 50+ team members.
- Conduct monthly one-on-one meetings to address roadblocks, provide feedback, and foster continuous improvement.
- Skilled in Zendesk operations, adept at ticket handling, and proficient in providing client assistance for support-related tasks.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Customer Service Representative
SDS-Rx
01.2019 - 05.2022
- De-escalated customer concerns with a calm and friendly demeanor
- Documented conversations to track requests, problems, and solutions
- Fielded and fast-tracked customer complaints for swift problem resolution
- Upheld strict quality control policies during customer interactions
- Provided outstanding service to both new and long-standing customers
- Highly organized, process-driven, and capable of anticipating and mitigating friction points in a fast-paced environment
- Answered customer inquiries and provided accurate information regarding products and services.
Personal Banker
United Savings Bank
Media, PA
02.2017 - 12.2019
- Optimized and elevated operations to target current and expected demands
- Devised internal processes and procedures
- Managed organizational budget and finances
- Conducted special service and account transactions for customers
- Processed new accounts, including credit applications
- Increased knowledge of banking products through training
- Prepared official checks for customer and internal bank needs
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Customer support and communication
- Project planning and execution
- Quality control
- Customer relations
- Database management
- Report generation
- Product knowledge
- Planning
- Jira Software Proficiency
- Training & Development
- Zendesk
- Hubspot
Timeline
Customer Support Specialist
Successware
03.2022 - Current
Customer Service Representative
SDS-Rx
01.2019 - 05.2022
Personal Banker
United Savings Bank
02.2017 - 12.2019
Bachelor of Science - Information Technology
Western Governors University
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