Open To Work
Sheila Kennon
Farmington,MO
Work Preference
Summary
Self-motivated and reliable professional with a strong work ethic and a proven ability to thrive in challenging situations. A mature team player who adapts seamlessly to diverse environments while demonstrating initiative in independent work. Maintains composure under pressure and consistently meets strict deadlines. Authorized to work in the US for any employer, committed to excellence and collaboration in every endeavor.
Overview
16
16
years of professional experience
Work History
Health Information Specialist I
Datavant (formerly Ciox Health)
02.2024 - Current
- 1. Data Quality Management: Ensuring the accuracy, completeness, and security of patient health records.
- 2. Compliance and Privacy: Maintaining adherence to laws and regulations such as HIPAA to protect patient privacy.
- 3. Electronic Health Records (EHR) Management: Managing and maintaining EHR systems to ensure they are current and accessible.
- 4. Release of Information: Facilitating the timely and secure release of patient information to authorized parties.
- 5. Medical Records Management: Organizing, reviewing, and updating medical records for accuracy and completeness.
- 6. Data Analysis and Reporting: Analyzing health data to support clinical and administrative decision-making.
- 7. Training and Education: Providing education to healthcare staff on documentation practices and EHR use.
Lowe's Cashier
Lowe's Home Improvement
09.2022 - 12.2023
- Open and closing Cashier
- Customer Service
- Processing Credit Applications
- Process merchandise returns
Customer Service Representative
Lincare Healthcare
12.2020 - 03.2022
- Inbound call center
- Answer 95-150 calls daily
- Process Oxygene & Cpap Supply orders
Clinical Coordinator
Moffitt Cancer Center
11.2016 - 12.2018
- Scheduled evaluations and procedures for patients.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Compiled and maintained medical charts and reports in complex digital databases.
- Provided administrative support for patient care staff.
- Assured regulatory compliance and professionalism across patient service.
- Received and routed care team messages and documents to appropriate staff.
- Troubleshoot and resolved complex customer service issues to enhance patient and family experience.
- Processed patient intake information and updated medical records prior to treatment.
- Helped patients obtain health care services by setting up referrals.
- Maintained knowledge of community services and resources and referred patients to appropriate organizations.
Front Desk Receptionist
Florida Medical Clinic
06.2010 - 02.2015
- While conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Directed visitor security screening before allowing entry.
- Drafted professional business documents, spreadsheets and correspondence.
- Explained policies and procedures to visitors.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Pulled and organized requested documentation.
- Ambulatory Handled payment processing and provided customers with receipts and Surgery Center
Education
High School Diploma -
Leto High School
Tampa, FL01.1989
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Florida College of Medical & Dental Careers
Tampa, FLSkills
- Client support
- Document organization expertise
- Customer support communication
- Virtual client meetings
- Personalized client assistance
- Document organization
- Telephone customer assistance
- Live chat
- Team collaboration
- Active listening
- De-escalation techniques
- Client email correspondence
- Small business owner customer support experience
- Internal employee customer service
- Face-to-face customer support
- Approachable attitude
- Handling customer exchanges
- Office management
- Phone communication
- Large enterprise client interaction
- Client interaction via phone calls
- Customer support experience within healthcare industry
- Microsoft Office
- Face-to-face client meetings
- Customer support ticket management
- Customer expectation management
- Mediation
- Customer follow-ups
- Customer service knowledge base
- Cash handling
- Cash register
- Handling customer inquiries
- Driving
- Customer support experience within hospitality industry
- Government agency customer support
- Empathy
- Problem-solving
- Time management
- Customer support experience within retail industry
- Customer inquiry handling
- Customer service under pressure
- Communication skills
- Partner customer support
- Conflict resolution
- Attention to detail
- Patient confidentiality maintenance
- Electronic health records
- HIPAA compliance
- Medical records indexing
- Medical office procedures
- Document scanning
- HIPAA compliance and regulations
- Release of information requests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Information Specialist I
Datavant (formerly Ciox Health)
02.2024 - Current
Lowe's Cashier
Lowe's Home Improvement
09.2022 - 12.2023
Customer Service Representative
Lincare Healthcare
12.2020 - 03.2022
Clinical Coordinator
Moffitt Cancer Center
11.2016 - 12.2018
Front Desk Receptionist
Florida Medical Clinic
06.2010 - 02.2015
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Florida College of Medical & Dental Careers
High School Diploma -
Leto High School