Agha Awn Raza Shah
Morganville,NJ
Summary
Dynamic Administrative Supervisor with over 5 years of experience driving operational efficiency and enhancing customer service. Proven ability to streamline documentation processes and implement effective communication systems, leading to improved client interactions and satisfaction. Highly skilled in advanced technology and various software applications, ensuring smooth operations in fast-paced settings. Strong background in civil and criminal justice supports a strategic approach to complex challenges while fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Administrative Supervisor
Naqiimportexport
01.2020 - Current
- Company Overview: distribution company that specializes in the import and export of various goods/products
- Oversee the documentation process and coordinate collective efforts to ensure maximum efficiency, resulting in high-quality and meaningful customer service
- Respond promptly and effectively to customer complaints and requests, ensuring their needs are met and issues are resolved satisfactorily
- Manage client interactions over the phone and in person, providing professional and courteous service to address their concerns and inquiries
- Implement systems and protocols to streamline documentation and communication processes, enhancing overall operational efficiency
- Guided employees in handling difficult or complex problems.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured all administrative tasks were completed accurately and on time.
Education
Bachelor’s degree - Criminal Justice
Rutgers University
Newark05.2025
Transfer - Political science
Baruch College
New York05.2023
High School Diploma -
Midwood High School
Brooklyn06.2020
Skills
- Technologically proficient
- Interpersonal relations
- Efficient workflow
- Documentation and control
- Document management
- Presentation design
- Deadline-oriented
Core Competencies
- Technical Proficiency: Demonstrated ability to efficiently resolve complex technical issues.
- Workplace Software Expertise: Extensive familiarity with and adeptness in utilizing computer-based workplace programs.
- Clerical Management: Proven capability in managing tasks ranging from document management to client consultation with precision and effectiveness.
- Team Collaboration: Strong capability to foster cooperation in high-effort and fast-paced environments.
- Client Relations: Skilled in addressing client concerns to ensure maximum satisfaction and positive experiences.
- Criminal Justice Knowledge: In-depth understanding of the American criminal justice system gained through undergraduate studies.
Awards And Acknowledgments
- New York State Attorney General “Character, Courage and Commitment” award, 2020, Midwood High School
- Distinguished onto the dean list, Consecutively throughout, Baruch College, Rutgers University
Qualification Profile
A strategic and efficient-focused individual with comprehensive knowledge of foundational civil and criminal justice law at an undergraduate level. Capable of multitasking and achieving assigned tasks in fast-paced environments. Articulate communicator, proficient in advanced English, with basic proficiency in Urdu and Punjabi. Adept at providing creative solutions and resolving conflicts. Highly proficient with technology and various computer programs, including the Microsoft Office suite (Word, PowerPoint, and Excel), along with troubleshooting technical issues. Demonstrates a high level of professionalism and integrity in all endeavors. I am enthusiastic about continuous learning and self-improvement.
Languages
English
Full Professional
Punjabi
Limited
Urdu
Limited
Accomplishments
- Received the New York State Attorney General “Character, Courage and Commitment” award in Midwood High School (2020)
- Distinguished onto the dean list consecutively throughout in Baruch College and Rutgers University
References
References available upon request.
Timeline
Administrative Supervisor
Naqiimportexport
01.2020 - Current
Bachelor’s degree - Criminal Justice
Rutgers University
Transfer - Political science
Baruch College
High School Diploma -
Midwood High School