Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aghagul Alikhail

Woodbridge,VA

Summary

Motivated and results-driven IT professional with over 10 years of experience in customer service, NOC operations, hardware engineering, and sales. Skilled in terminating Cat5/Cat6 cables, fiber installation, network troubleshooting, and optimizing system performance. Proven success in meeting sales goals, resolving technical issues, and supporting cross-functional teams. Strong communicator with a positive attitude, attention to detail, and the ability to manage multiple priorities in fast-paced environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Sales Associate

Sheehy Toyota of Fredericksburg
Fredericksburg, VA
02.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Suggested ideas for improving store operations and increasing profits.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Cloud Operation

Microsoft
Ashburn, VA
03.2017 - 01.2024
  • Performed troubleshooting and repair of server, network, storage, power, cooling, and other data center-related hardware components.
  • Specialized in the integration of data systems within a robust network framework.
  • Design and implement data networks.
  • Secure and efficient communication between databases and applications.
  • Collaborating closely with network teams.
  • Contributed to the development of scalable and high-performance data solutions.
  • Actively engage in troubleshooting network-related issues.
  • Implementing optimizations.
  • Staying current with networking technologies to enhance overall data.
  • Responsible for the operation of cloud-based, compliant computing environments that enable the processing of sensitive data infrastructure.
  • Monitored the data center environment to ensure optimal performance and reliability of equipment.
  • Maintained accurate records of all assets within the data center, including physical inventory checks.
  • Performed a backup on critical systems to protect important information.
  • Installed and repaired network fiber optic cables, Ethernet cables, and other networking cabling and conduits.
  • Entered commands and observed system functioning to verify correct operations, and detect errors.
  • Configured hardware devices and software settings to optimize network performance.

Language Specialist

US Army
Fayetteville, NC
01.2010 - 06.2015
  • Developed language teaching curriculum for adult learners.
  • Conducted assessments of student language proficiency levels.
  • Organized and facilitated workshops on language learning techniques.
  • Analyzed student progress reports to identify areas of improvement.
  • Collaborated with other teachers to develop strategies for successful language acquisition.
  • Adapted existing course materials based on feedback from students and faculty members.
  • Encouraged students' participation in extracurricular activities related to the target language.
  • Maintained accurate records of student attendance, grades, and progress reports.
  • Drafted written evaluations of students' performances at the end of each semester.
  • Sat in on meetings to provide members with oral translations of conversations and information.

Hardware Engineer

Kabul Tech
Kabul, Afghanistan
02.2001 - 02.2008
  • Designed, tested and implemented new hardware components for various products.
  • Developed detailed schematics and diagrams of existing hardware systems.
  • Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
  • Conducted research into emerging technologies to determine potential application in current projects.
  • Developed documentation for installation, maintenance, repair and troubleshooting of hardware systems.
  • Troubleshot complex problems related to network configuration, circuit boards and other hardware devices.
  • Developed and maintained accurate network documentation and Visio diagrams to provide management with proper understanding of organizational needs.

Education

Bachelor of Science - Information Technology

George Mason University
Fairfax, VA
08-2024

Associate of Science - Network And System Administration

Northern Virginia Community College
Annandale, VA
07-2023

Skills

  • IT support
  • Hardware diagnostics
  • Maintenance and repairs
  • Component installation
  • QA, BA, ISTQB certified
  • OSI network layers
  • Software installation
  • Help desk administration
  • Hardware replacement
  • Hardware and software repair
  • Java
  • Web service
  • HTML
  • End-user support
  • Data security
  • Managing security breaches
  • Reporting and documentation
  • Scripting languages
  • Cloud computing
  • Security protocols
  • Technology support
  • Network monitoring
  • remote support
  • strong communication skills
  • troubleshooting routers

Certification

  • INFOTEK QA/BA/ISTQB Certification

Timeline

Sales Associate

Sheehy Toyota of Fredericksburg
02.2024 - Current

Cloud Operation

Microsoft
03.2017 - 01.2024

Language Specialist

US Army
01.2010 - 06.2015

Hardware Engineer

Kabul Tech
02.2001 - 02.2008

Bachelor of Science - Information Technology

George Mason University

Associate of Science - Network And System Administration

Northern Virginia Community College

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Aghagul Alikhail