Cody Johnson
Warner Robins,USA
Summary
Customer-focused technical support professional with hands-on experience providing Tier 1 troubleshooting and incident resolution in a high-volume environment. Skilled in assisting end users with hardware, software, and connectivity issues while delivering clear technical communication and thorough documentation. Known for strong problem-solving, analytical thinking, and maintaining high customer satisfaction across multiple support channels.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Sales Associate
Verizon Wireless
02.2024 - Current
- Provide Tier 1 technical support for smartphones, tablets, and wireless devices by diagnosing hardware, software, connectivity, and account-related issues.
- Troubleshoot device performance problems including network connectivity, operating system errors, application failures, and device configuration.
- Guide users through step-by-step technical solutions, translating complex issues into clear instructions for non-technical customers.
- Document support cases, troubleshooting steps, and resolutions while adhering to service-level agreements (SLAs) and support procedures.
- Escalate advanced or unresolved technical issues to Tier 2 support teams with detailed case documentation.
- Support customers across in-person, phone, and digital channels while maintaining knowledge of mobile operating systems, applications, and wireless technologies.
Distribution Specialist
DLA
02.2023 - 02.2024
- Trained new employees on proper handling of materials within the warehouse environment
- Ensured compliance with safety policies and procedures in the warehouse
- Created solutions for improving operational efficiency through process improvements
- Kept accurate records of inventory levels and product sales
- Optimize distribution processes to minimize costs and maximize efficiency
- Identify and resolve any inventory discrepancies to maintain accurate records and prevent stockouts
- Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
Delivery Driver
Amazon
01.2021 - 02.2023
- Ensuring timely and efficient delivery of packages to customers while maintaining a high level of customer service and professionalism
- Provide exceptional customer service when interacting with customers during deliveries
- Handle customer complaints and resolve issues promptly and professionally to ensure customer satisfaction
- Maintain accurate records of packages delivered and provide necessary paperwork to the employer
- Maintain a clean and organized delivery vehicle to ensure the safety and integrity of packages during transportation
Healthcare Recruiter
Allyon
09.2020 - 01.2021
- Developed and executed strategic sourcing and recruitment initiatives to attract qualified professionals in a fast-paced, competitive environment.
- Leveraged data analysis and reporting tools to identify trends, improve candidate pipelines, and optimize recruitment workflows.
- Conducted detailed candidate screenings to assess technical aptitude, communication skills, and alignment with organizational standards and policies.
- Maintained accurate documentation and records within internal systems to support efficient tracking and reporting.
- Collaborated with internal stakeholders to understand role requirements, prioritize needs, and deliver timely solutions.
- Communicated professionally across phone, email, and digital platforms while handling sensitive and confidential information.
Management Trainee
Enterprise
12.2019 - 04.2020
- Identify potential partnerships and collaboration opportunities with other businesses in the industry to drive innovation and revenue growth
- Build and maintain relationships with industry experts and thought leaders to stay up-to-date on industry trends and best practices
- Develop and implement strategic marketing plan to promote enterprise products and services to potential partners and customers, driving revenue growth and market expansion
- Improved management skills by participating in rigorous training programs and workshops.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
Army Reservist
United States Army Reserve
12.2013 - 09.2019
- Operated as part of a combat engineer team responsible for constructing and deploying tactical bridge systems to support troop and vehicle movement in dynamic environments.
- Collaborated with cross-functional teams to execute engineering operations, ensuring mission objectives were completed safely and efficiently.
- Maintained and operated heavy equipment, vehicles, and engineering tools while adhering to strict safety and operational protocols.
- Demonstrated strong teamwork, communication, and adaptability while working in high-pressure and time-sensitive conditions.
- Conducted inspections, maintenance, and logistical preparation of equipment to ensure mission readiness and operational reliability.
Education
BFA - Mass Media
Valdosta State University
Valdosta, Ga12-2019
Skills
- IT support
- Customer & End-User Support
- Network & Connectivity Troubleshooting
- Hardware & Software Support
- Incident resolution
- Technical documentation
- Time Management & Prioritization
- Analytical Thinking & Attention to Detail
Certification
Data science
Timeline
Sales Associate
Verizon Wireless
02.2024 - Current
Distribution Specialist
DLA
02.2023 - 02.2024
Delivery Driver
Amazon
01.2021 - 02.2023
Healthcare Recruiter
Allyon
09.2020 - 01.2021
Management Trainee
Enterprise
12.2019 - 04.2020
Army Reservist
United States Army Reserve
12.2013 - 09.2019
BFA - Mass Media
Valdosta State University