AGLENNA SANON
Trenton,NJ
Summary
Polite and professional Contact Center Agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
2
2
years of professional experience
Work History
Contact Center Agent
Johnson & Johnson
2023.03 - 2023.09
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted customers by answering questions and responding to inquiries.
- Addressed customer account discrepancies and concerns.
- Educated customers on company systems, form completion, and access to services.
- Recommended products to customers, thoroughly explaining details.
Shipping and Receiving Clerk
LaserShip
2022.05 - 2023.01
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Shipping and Receiving Clerk
Burlington
2021.11 - 2022.04
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Reviewed order data to verify transactions and shipping dates.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
MBA - Not Grad,
Mercer County Community College
Trenton, NJ06.2021
Skills
- Call Center Operations
- Documentation and Reporting
- Problem-Solving Skills
- [Language] Fluency
- Sales Closing
- Customer Relationship Management
- Answering Questions
- Customer Service
- Payment Processing
- Quality Assurance
- Call Control
- Quality Control
- Cash Handling
- Performance Monitoring
- Prospecting Skills
- Delivery Tracking
Languages
French
Full Professional
Spanish
Full Professional
English
Professional Working
Portuguese
Limited Working
Timeline
Contact Center Agent
Johnson & Johnson
2023.03 - 2023.09
Shipping and Receiving Clerk
LaserShip
2022.05 - 2023.01
Shipping and Receiving Clerk
Burlington
2021.11 - 2022.04
MBA - Not Grad,
Mercer County Community College