Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aglyn Espinosa

Las Vegas,NV

Summary

Highly energetic hotel manager with more than 15 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Assistant Hotel Manager

Treasure Island Hotel & Casino
07.2004 - Current
  • Provided services efficiently and with high level of accuracy.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Participated in financial activities such as setting room rates, preparing monthly commission for staffs and supervisors.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Implemented successful strategies to increase customer satisfaction.

Education

No Degree - Lodging Management Program

Guam Community College
Mangilao, GU
05.1996

Skills

  • Guest Experiences
  • Employee Performance Reviews
  • Administrative Support
  • Staff Supervision
  • Customer Inquiries
  • Team Support
  • Credit Card Transaction Processing
  • Night Auditing
  • Cash Handling
  • Disciplinary Action and Termination
  • Complaint Resolution
  • Staff Training
  • Staff Scheduling

Timeline

Assistant Hotel Manager

Treasure Island Hotel & Casino
07.2004 - Current

No Degree - Lodging Management Program

Guam Community College
Aglyn Espinosa