Agnaldo Machado De Assis
Portland,OR
Summary
Experienced professional with 4 years at Fogo de Chão Brazilian Steakhouse, skilled in back and front of house operations. Currently gaining new perspectives and innovative ideas at BridgeCity Insurance. Seeking fresh challenges and opportunities for growth in a dynamic work environment.
Overview
7
7
years of professional experience
Work History
Insurance Agent Assistant
Bridgecity insurance
01.2024 - Current
- Communicated effectively with internal teams such as agents, underwriters, actuaries, adjusters.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
- Verified that documents were properly completed before submitting them to the appropriate department.
- Provided customer service by answering questions regarding policy coverage, pricing, and other related topics.
- Conducted research on prospective clients to determine eligibility for specific insurance plans.
Server
Novilhos Steakhouse
12.2022 - 03.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Assistant Manager
Fogo de Chao
03.2022 - 11.2022
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Completed inventory audits to identify losses and project demand.
- Enforced company policies and procedures to strengthen operational standards across departments.
Gaúcho Chef
Fogo de Chão
03.2018 - 03.2022
- Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
- Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
- I held the position of Person in Charge. My responsibilities included ordering, food preparation, inventory , determining stock needs, and table-side food service.
Education
English Education
Portland English Language Academy (PELA) - Portlan
02.2020
ELS Language Centers - Portland - Portland, OR
03.2019
Skills
- Bilingual - Portuguese/English
- Team training
- Purchasing
- Meal preparation
- Banquets and catering
- Pantry restocking
- Teamwork and Collaboration
- Hiring and Training
- Recruitment and Hiring
- Scheduling and Coordinating
- Food preparation techniques
- Employee Development
- Team Leadership
- Liquor, Wine and Food Service
- People skills
- Organizational skills
- Alcohol Ordering
- Supply and Inventory Maintenance
- Underwriting expertise
- Cold calling
- Prospecting skills
- Salesforce
- Underwriting
- Skilled negotiator
Timeline
Insurance Agent Assistant
Bridgecity insurance
01.2024 - Current
Server
Novilhos Steakhouse
12.2022 - 03.2023
Assistant Manager
Fogo de Chao
03.2022 - 11.2022
Gaúcho Chef
Fogo de Chão
03.2018 - 03.2022
ELS Language Centers - Portland - Portland, OR
English Education
Portland English Language Academy (PELA) - Portlan
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