Morgan Todd
Madisonville
Summary
Insurance professional with comprehensive experience in policy management and client services. Recognized for effectively handling client inquiries and policy renewals, ensuring streamlined operations. Strong focus on team collaboration and achieving results with adaptability and reliability.
Overview
11
11
years of professional experience
Work History
Property & Casualty Insurance Associate
Lighthouse Insurance Agency / World Insurance
07.2021 - Current
- - Support producers and account managers with commercial and personal lines policy administration
- - Assist with new business submissions, renewals, endorsements, and certificates of insurance (COIs)
- - Communicate with carriers regarding quotes, coverage questions, and documentation
- - Maintain accurate client and policy records within agency management systems
- - Deliver professional, timely service while managing multiple client priorities
Front Desk Manager / Insurance & Billing Coordinator
Integrated Spine and Disc
12.2017 - 07.2021
- - Managed front-desk operations and supervised daily administrative workflow
- - Handled all insurance verification, billing, and claims coordination
- - Served as primary point of contact for patients, providers, and insurance carriers
- - Managed workers’ compensation marketing and referral relationships
- - Maintained confidential electronic medical and insurance records with high accuracy
Administrative Assistant
Premier Pain Center
06.2015 - 08.2016
- - Supported physicians and staff with scheduling, documentation, and client communication
- - Maintained electronic records and handled sensitive information
- - Demonstrated professional phone, email, and written correspondence
Education
Bachelor of Science - General Studies
Southeastern Louisiana University
05.2017
Skills
- Knowledge of property and casualty insurance
- Account management support
- Contract renewals management
- Workers’ Compensation
- Insurance Billing & Claims
- Carrier relationship management
- Document organization
- Microsoft Office proficiency
- Effective communication
Timeline
Property & Casualty Insurance Associate
Lighthouse Insurance Agency / World Insurance
07.2021 - Current
Front Desk Manager / Insurance & Billing Coordinator
Integrated Spine and Disc
12.2017 - 07.2021
Administrative Assistant
Premier Pain Center
06.2015 - 08.2016
Bachelor of Science - General Studies
Southeastern Louisiana University