Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Lacks

San Antonio,TX

Summary

Dynamic Property and Casualty Insurance Agent at Foundever, recognized for enhancing customer satisfaction through expert policy advice and strong rapport building. Leveraging integrity and effective communication, I successfully negotiated contract renewals, ensuring client retention and loyalty while providing tailored insurance solutions. Committed to continuous education and professional growth in the insurance field.

Overview

8
8
years of professional experience

Work History

Property and Casualty Insurance Agent

Foundever
01.2024 - 05.2025
  • Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
  • Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
  • Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
  • Generated quotes and proposals for clients to match individual needs.
  • Provided comprehensive product knowledge and guidance to help clients on product selection.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Finalized sales and collected necessary deposits.
  • Conducted annual reviews of existing policies to update information.

Customer Service Representative

GlowTouch
12.2023 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Marketing Agent

TaskUs
04.2020 - 12.2023
  • Facilitated collaborations with influencers to enhance brand visibility within specific audience groups.
  • Developed creative briefs for internal teams and external agencies, ensuring consistent messaging across all marketing materials.
  • Established positive relationships with key industry contacts through regular networking events, conferences, and workshops.

Retention Specialist

Charter Communications, Time Warner Cable
04.2017 - 11.2023
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.

Education

High School Diploma -

San Antonio Leadership Academy
San Antonio, TX

Nursing

Austin Community College
Austin, TX

Nursing

St. Philip's College
San Antonio, TX

Skills

  • Integrity and ethics
  • Goal-oriented mindset
  • Policy analysis
  • Continuing education
  • Licensed insurance agent
  • Insurance sales
  • Product knowledge
  • Customer retention
  • Team training and development
  • Risk management
  • Rapport building
  • Client retention
  • Policy adjustment
  • New policy quotations
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Quotes and sales
  • Excellent communication
  • Critical thinking
  • Customer follow-up
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer engagement
  • Insurance policy sales
  • Data entry
  • Property and casualty insurance
  • Professionalism
  • Policy changes
  • Auto insurance
  • Policy renewals
  • Policy Knowledge
  • Billing inquiries
  • Insurance coverage verification

Timeline

Property and Casualty Insurance Agent

Foundever
01.2024 - 05.2025

Customer Service Representative

GlowTouch
12.2023 - 01.2024

Marketing Agent

TaskUs
04.2020 - 12.2023

Retention Specialist

Charter Communications, Time Warner Cable
04.2017 - 11.2023

High School Diploma -

San Antonio Leadership Academy

Nursing

Austin Community College

Nursing

St. Philip's College

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Amanda Lacks