Nicole Urdaneta
Charlotte,NC
Summary
At Pegram Insurance Agency, I excelled as a Property and Casualty Insurance Agent, leveraging my analytical thinking and policy knowledge to tailor insurance solutions, ensuring client satisfaction and retention. My commitment to continuous learning and ethical integrity drove substantial growth, demonstrating my ability to meet and exceed employer expectations through proactive client management and effective risk assessment. I have 9 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and endorsements .
Overview
10
10
years of professional experience
Work History
Property and Casualty Insurance Agent
Pegram Insurance Agency
08.2014 - Current
- Provided personalized insurance solutions to clients based on their individual needs and risk profiles
- Developed and maintained strong relationships with clients which maintained polices renewed for several terms.
- Analyzed insurance policies and coverage options to ensure clients had appropriate levels of protection and meet their needs and wants.
- Educated clients on various insurance products, explaining policy terms, conditions, and exclusions
- Collaborated with underwriters to negotiate for clients' insurance policies and underwriting .
- Processed policy changes, endorsements, cancellations, and renewals accurately and efficiently
- Stayed up-to-date with industry trends, regulations, and product offerings through continuous professional development activities
- Assisted customers with policy changes by gathering necessary documentation and facilitating communication between the insured party and the insurer
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Educated clients on insurance policies and procedures.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
Education
Bachelor of Science - Psychology
University of North Carolina At Charlotte
Charlotte, NC06-2020
Skills
- Integrity and ethics
- Teamwork capabilities
- Goal-oriented mindset
- Policy analysis
- Continuing education
- Product Knowledge
- Customer Retention
- Customer Needs Assessment
- Risk Management
- Proposal Preparation
- Client Retention
- Commercial lines
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Critical Thinking
- Organizational Skills
- Customer follow-up
- Decision-Making
- Analytical Thinking
- Goal Setting
- Policy Knowledge
- Adaptability
Languages
Spanish
Native or Bilingual
Timeline
Property and Casualty Insurance Agent
Pegram Insurance Agency
08.2014 - Current
Bachelor of Science - Psychology
University of North Carolina At Charlotte
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