Chidinma Ejiogu
Duluth,GA
Summary
Dynamic and goal-oriented licensed insurance agent with a proven track record at TTEC, excelling in policy analysis and client education. Known for integrity and exceptional customer service, I foster strong client relationships, ensuring satisfaction and loyalty while effectively managing policy renewals and enrollment processes.
Overview
10
10
years of professional experience
Work History
Property & Casualty Insurance Agent
TTEC
01.2023 - Current
- Managed policy renewals, ensuring timely communication and adherence to client expectations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on policy features, benefits, and claims processes to enhance understanding and satisfaction.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Health Insurance Agent
TTEC
07.2022 - Current
- Facilitated client enrollment processes, ensuring accurate completion of insurance applications.
- Educated clients on policy options, aligning coverage with individual needs and preferences.
- Resolved client inquiries and concerns, enhancing customer satisfaction through effective communication.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
Client Service Representative
Talbots
08.2015 - 07.2022
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed client accounts, ensuring accuracy in order processing and account updates.
- Assisted in training new staff on company policies and customer engagement techniques.
- Developed strong relationships with clients, enhancing overall satisfaction and loyalty.
- Streamlined communication between departments to improve response times for customer requests.
Education
Bachelor of Arts - French Language And Literature
Lagos State University
Lagos, NigeriaSkills
- Integrity and ethics
- Goal-oriented mindset
- Policy analysis
- Licensed insurance agent
- Customer service
Timeline
Property & Casualty Insurance Agent
TTEC
01.2023 - Current
Health Insurance Agent
TTEC
07.2022 - Current
Client Service Representative
Talbots
08.2015 - 07.2022
Bachelor of Arts - French Language And Literature
Lagos State University