Brenda Jones
Summary
Dynamic professional adept in policy analysis and driven by a goal-oriented mindset. Excels in building trust through integrity and ethics, significantly enhancing client satisfaction. Skilled in coordinating events and fostering community at Halstad Living Center, showcasing exceptional organizational and interpersonal abilities.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Property & Casualty Insurance Agent
Flom Insurance Agency
08.2023 - Current
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Attended industry conferences and workshops to stay current with emerging trends in property and casualty insurance markets.
- Generated quotes and proposals for clients to match individual needs.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Conducted annual reviews of existing policies to update information.
Activity Director
Halstad Living Center
09.2018 - 07.2022
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Ensured compliance with state regulations and facility policies by maintaining accurate documentation of activity programs.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Trained new activity staff members on program development procedures and best practices for engaging diverse populations of older adults.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
Activities & Wellness Aide
Lutheran Memorial Home
08.2009 - 10.2018
- Offered caring companionship and emotional support.
- Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Assisted with range-of-motion exercises, contributing to improved mobility and overall health for patients.
- Edited and proofread documents for accuracy and completeness.
- Monitored and tracked budgets and expenses.
Education
GED -
Fertile Beltrami High
Fertile02-1994
Skills
- Integrity and ethics
- Goal-oriented mindset
- Policy analysis
- Continuing education
Timeline
Property & Casualty Insurance Agent
Flom Insurance Agency
08.2023 - Current
Activity Director
Halstad Living Center
09.2018 - 07.2022
Activities & Wellness Aide
Lutheran Memorial Home
08.2009 - 10.2018
GED -
Fertile Beltrami High
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