Agnes Austero
Bloomfield,NY
Summary
Self driven and adaptable professional with strong customer service and client relations experience. Thrives in dynamic environment that strives to deliver excellence in client services and care. Capable of enhancing client satisfaction through compassionate communication and mutual respect. Demonstrates strong critical thinking, and problem-solving abilities, while ensuring exceptional service delivery and operational efficiency. Strong commitment to providing the highest standard of care and service to both clients and fellow staff members.
Overview
8
8
years of professional experience
Work History
Assistant Event Coordinator /Restaurant Server
Nolan's On The Lake
05.2019 - 03.2021
- Assisted Event Coordinator in creating detailed timelines for each phase of an event project, ensuring timely completion of all tasks.
- Ensured smooth execution of on-site logistics by supervising setup, teardown, managing banquet staff, and vendor coordination during events.
- Planned and coordinated events while adhering to the given budget.
- Created and maintained strong communication with onsite vendors to ensure client satisfaction and a quality experience.
- Delivered exceptional customer service, addressing attendee concerns promptly and professionally during events.
- Delivered quality service to clients hosting events such as; weddings, funerals, cooperate meetings, and educational seminars. Remaining cooperative and flexible to meet the unique needs of the client, guests, vendors, and staff.
Head Server / Bartender
Craftsmen Kitchen and Taphouse
03.2013 - 01.2019
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as front of house service team.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Staying educated of menu offerings in food and drink, as well as the industries in which they are sourced both locally and internationally.
Lead Salon Coordinator /Customer Relations Representative
Aveda at Lorids Loft Salon
10.2016 - 12.2018
- Welcomed clients at arrival, and attend to their individual needs to ensure a quality experience from the start.
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Maintained orders and inventory of products for retail purchase and all salon service.
- Communicated efficiently and compassionately to meet the requests of clients and pairing them with the best service provider that would best deliver their desired outcome.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Resolved client concerns compassionately, professionally and promptly, fostering positive relationships and repeat business.
Education
Associate of Science - Health Studies-Clinical Track
Monroe Community College
Rochester, NY06.2026
Associate of Arts - Psychology
Monroe Community College
Rochester, NY06.2025
High School Diploma -
Sacopee Valley High School
Hiram, ME06.2010
Skills
- Empathy
- Problem solving
- Strong Communication
- Active listening
- Technical knowledge
- Patience
- Tenacity
- Adaptability
- Quick Learner
- Team Oriented
- Self Motivated
- Detail Oriented
Professional References
Caroline Seekings - (412) 297-6530 - Aveda at Lordis Loft Salon
Sarah Gerard - (843) 901- 3567 Nolan's on the Lake / Canandaguia Country Club
Daniel Cook - (585) 747 - 6163 - Craftsmen Kitchen and Taphouse
Timeline
Assistant Event Coordinator /Restaurant Server
Nolan's On The Lake
05.2019 - 03.2021
Lead Salon Coordinator /Customer Relations Representative
Aveda at Lorids Loft Salon
10.2016 - 12.2018
Head Server / Bartender
Craftsmen Kitchen and Taphouse
03.2013 - 01.2019
Associate of Science - Health Studies-Clinical Track
Monroe Community College
Associate of Arts - Psychology
Monroe Community College
High School Diploma -
Sacopee Valley High School
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