Agnes De Leon
Las Vegas
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
The Cosmopolitan Of Las Vegas
12.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Room Stylist - Housekeeping
The Cosmopolitan Of Las Vegas
11.2010 - 08.2021
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
Housekeeping Room Attendant
Norwegian Cruise Line
10.2006 - 05.2010
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Bachelor of Science - Major in Marketing
St. Paul College of Manila
Manila Philippines04.1996
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Reliability and punctuality
- Professional appearance
- POS system operation
- Upselling strategies
Timeline
Retail Sales Associate
The Cosmopolitan Of Las Vegas
12.2023 - Current
Room Stylist - Housekeeping
The Cosmopolitan Of Las Vegas
11.2010 - 08.2021
Housekeeping Room Attendant
Norwegian Cruise Line
10.2006 - 05.2010
Bachelor of Science - Major in Marketing
St. Paul College of Manila