Agnes Fisher
Dickson TN
Summary
Dedicated professional with strong customer service and problem-solving skills. Proven ability to enhance service quality and reliability through attention to detail and effective communication.
Experienced Rural Carrier Associate with a track record of efficient mail delivery and exceptional customer support. Known for reliability, attention to detail, and effective multitasking, contributing to enhanced service experiences and operational efficiency.
Detail-oriented professional skilled in managing diverse tasks across customer service and logistics. Committed to delivering timely solutions and fostering teamwork to improve overall service quality.
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes.
Overview
2
2
Languages
1
1
Certification
24
24
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
08.2023 - 01.2024
- Sorted and delivered mail efficiently across designated rural routes.
- Operated postal delivery vehicles while adhering to safety regulations and procedures.
- Maintained accurate records of deliveries and pickups to ensure service reliability.
- Assisted customers with inquiries regarding postal services and products effectively.
Cashier
Lowes Home Improvement Stores
08.2021 - 11.2021
- Processed customer transactions accurately and efficiently at point-of-sale.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the checkout area to enhance shopping experience.
- Assisted in inventory management by restocking merchandise and monitoring stock levels.
- Adapted quickly to changes in store policies and promotions, ensuring compliance at checkout.
- Utilized cash handling procedures to manage register funds securely and accurately.
- Greeted customers entering store and responded promptly to customer needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy.
Cashier
Dollar General Store
04.2021 - 07.2021
- Welcomed customers and helped determine their needs.
- Developed product knowledge to assist customers with recommendations and purchases effectively.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to ensure smooth operation during peak hours.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Warehouse Forklift Operator
Pepsico
08.2020 - 03.2021
- Operated forklifts to efficiently transport materials throughout the warehouse facility.
- Loaded and unloaded shipments, maximizing space utilization in storage areas.
- Conducted routine inspections of equipment to ensure operational safety and compliance.
- Assisted in inventory management by accurately tracking stock levels and locations.
- Maintained cleanliness and organization of work area to uphold safety standards.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into a truck when ready for shipment.
Customer Service Manager
HOBBY LOBBY Retail Stores
09.2015 - 01.2020
- Developed and implemented strategies to resolve customer complaints efficiently, improving overall service quality.
- Led customer service team to enhance satisfaction through effective training and development programs.
- Streamlined communication between departments to ensure timely resolution of customer inquiries and issues.
- Conducted regular performance evaluations to mentor staff, fostering a culture of continuous improvement.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Followed through with client requests to resolve problems.
Warehouse Worker
UPS
07.2018 - 01.2019
- Operated forklifts and pallet jacks to transport goods efficiently within the warehouse.
- Operated forklifts and pallet jacks to transport goods efficiently within the warehouse.
- Implemented process improvements that increased workflow efficiency and reduced delays.
- Trained new employees on safety protocols and standard operating procedures.
- Collaborated with team members to maintain clean, organized workspaces adhering to safety standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 70 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Rural Carrier
United States Postal Service, USPS
03.2000 - 06.2010
- Delivered mail and packages efficiently across assigned routes, ensuring timely service to rural communities.
- Managed delivery schedules and adjusted routes based on weather conditions and road accessibility.
- Coordinated with local businesses to facilitate efficient package pickups and drop-offs, enhancing customer satisfaction.
- Trained new carriers on operational procedures, improving team performance and adherence to USPS standards.
- Led community outreach initiatives to promote postal services, increasing awareness of available programs and offerings.
- Collaborated with management to address customer inquiries and resolve issues promptly, enhancing overall service experience.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Assisted in training new employees, sharing best practices for rural carrier duties.
- Handled sensitive materials responsibly, ensuring confidentiality of customer information at all times.
- Improved overall efficiency with proper vehicle maintenance and timely repairs.
- Reduced delivery errors by maintaining an organized and up-to-date route sheet system.
- Utilized GPS technology effectively to optimize delivery efficiency across varied geographic territories.
- Increased accuracy of mail distribution by regularly updating address changes in the system.
- Maintained accurate records of attempted and missed deliveries as required by post office.
Education
Transportation Management -
Academy Pacific Business And Travel College
Hollywood, CA04-1991
Skills
- Safe driving
- Package handling
- Reliability and punctuality
- Efficient delivery
- Vehicle loading
- Postal regulations
- Route navigation
- Incident reporting
- Vehicle maintenance
- Undeliverable mail handling
- Weather preparedness
- Mail delivery
- Mail sorting
- Load balancing
- Mail management
- Delivery preparation
- Sorting and delivery
- Signature obtaining
- Dependability
- Collaboration skills
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Organizational skills
- Team collaboration
- Safety awareness
Certification
- [Area of certification] Training - [Timeframe]
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Rural Carrier Associate
United States Postal Service, USPS
08.2023 - 01.2024
Cashier
Lowes Home Improvement Stores
08.2021 - 11.2021
Cashier
Dollar General Store
04.2021 - 07.2021
Warehouse Forklift Operator
Pepsico
08.2020 - 03.2021
Warehouse Worker
UPS
07.2018 - 01.2019
Customer Service Manager
HOBBY LOBBY Retail Stores
09.2015 - 01.2020
Rural Carrier
United States Postal Service, USPS
03.2000 - 06.2010
Transportation Management -
Academy Pacific Business And Travel College