AGNES FRANCIS ADOLPHINE
Atlanta,GA
Summary
Transformational learning and workforce architect with over 25 years of experience leading enterprise capability development across telecommunications, technology, engineering, and operations. Expertise in designing and operationalizing AI-enabled, lab-based, and human-in-the-loop learning ecosystems that accelerate performance, strengthen culture, and prepare organizations for the future of work. Recognized for modernizing digital learning platforms and aligning leaders around unified workforce strategies that drive measurable business outcomes. Trusted advisor to C-suite and operational executives, adept at translating complexity into scalable systems that enhance customer experience, operational reliability, and employee readiness while fostering a productive team culture.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Founder & Principal Consultant
TROPICALAGGIE LLC
Atlanta, GA
01.2009 - Current
- Strategic consultant specializing in learning systems, onboarding strategy, and structured change enablement for global clients.
- Designed and delivered enterprise professional development programs for a top U.S. utility.
- Led HP PPM technical training partnerships with HP and SkyIT.
- Served as business consultant to Observer Media Group; hosted “Voice of the People” talk show.
- Delivered portfolio mentoring and PMO transformation for United Airlines, University of Minnesota, and Lockheed Martin/CDC.
- Advised government and private-sector clients on modernization, workforce readiness, and digital enablement.
- Provided ongoing advisory services to enhance strategic decision-making.
- Developed strategic business plans to enhance company growth and market presence.
Director, Field Operations Experience
COX COMMUNICATIONS
Atlanta, GA
01.2013 - 01.2024
- Enterprise leader for learning, workforce readiness, and capability development across Field Operations, Engineering, and Construction. Directed strategy, design, and delivery for a workforce of 10,000+ technicians, leaders, and vendor partners.
- Assisted in developing enterprise learning frameworks to support workforce growth. Collaborated with teams to implement training programs that enhance employee skills. Supported initiatives aimed at transforming workplace culture and productivity.
- Architected the enterprise Lab Strategy, auditing 43 labs across 24 markets and building a BI visualization tool and 7-workflow methodology to standardize lab evolution.
- Launched the Crossways multi-use lab, enabling live-equipment troubleshooting and hands-on learning for NTT/BTT/CTT/Construction teams; established the foundation for enterprise experiential learning.
- Designed the Unified Learning Intake & Prioritization Model, streamlining intake across Field Experience, WEMs, and Ops Readiness to improve governance and accelerate decision-making.
- Co-created the strategic plan and governance model for Field Experience and Construction Learning Delivery, aligning leaders around a unified operating model.
- Directed learning readiness for a $10B network upgrade, improving customer installation success by 34% and preparing 4,000+ employees for agile transformation.
- Technology-Enabled Learning & AI-Era Readiness
- Sponsored and led the HoloLens AR/VR proof of concept, targeting NTT Fiber Foundations Gen 2 content to scale hands-on learning without physical labs.
- Deployed VR Safe Installations, improving safety awareness and reducing risk exposure for CTT1 new hires.
- Modernized the digital learning ecosystem by integrating Learn@Cox, Pluralsight, vendor platforms, and microlearning modalities; expanded virtual and blended learning across all regions.
- Built asynchronous and blended learning systems with real-time compliance tracking, improving audit readiness and accelerating onboarding.
- Customized Learning Solutions & Operational Impact
- Reimagined NTT Fiber Foundations, expanding from 24 to 40 hours; trained 277 technicians, achieved 97.4% favorability, and delivered 100% on-call readiness.
- Enhanced CTT2/CBLC curriculum, increasing hands-on labs and upskilling 68% of PEs; strengthened technician progression readiness.
- Built and delivered Hybrid Leader Enablement Programs for supervisors leading NTT/BTT teams; trained 70+ leaders with strong adoption and performance outcomes.
- Delivered 63,000+ learner hours across 257 classes in 2023, spanning fiber, construction, safety, and field operations programs.
- Earned Brandon Hall Gold for VR Safety Training and SCTE Excellence in Learning & Development Award.
- Safety, Risk & Compliance Learning Modernization
- Standardized Bucket Truck Training and Confined Space Training enterprise-wide, reducing risk and improving safety culture.
- Partnered with Environmental Health & Safety to audit and modernize safety, quality, and risk courses as part of the Safety Maturity initiative.
- Integrated vendor telemetry and safety metrics into dashboards for continuous improvement.
- Leadership, Culture & Organizational Integration
- Led integration of Field Experience and FELD teams post-transformation; redesigned operating model, meeting cadence, and strategic roadmap.
- Strengthened coaching culture through GROW and GRIT leadership programs; improved technician sentiment from 54% to 75%+ positive.
- Maintained team engagement score of 78, exceeding enterprise target of 76.
- Conducted listening tours and cross-regional alignment to unify culture and accelerate adoption of new operating models.
- Directed cross-functional teams to implement strategic initiatives enhancing operational efficiency and customer satisfaction.
Senior Technical Consultant & Training Manager
Melillo Consulting
01.2008 - 01.2009
- Achieved 127% RPP within six months.
- Delivered strategic consulting for AIG, XL Insurance, McGraw Hill, and Emblem Insurance.
- Built and scaled the HP PPM training practice for the PSO organization.
Manager, PPM Center & Senior Technical Trainer
NIIT (USA)
01.2006 - 01.2008
- Led a team of 7 delivering global HP PPM training.
- Developed the HP PPM 7.1 Product Specialist Exam.
- Delivered onsite, virtual, and public training for enterprise clients.
IE Development Project Manager
MAXIMUS
01.2005 - 01.2006
- Streamlined PM processes for CMMI Level 4 compliance.
- Led testing strategy for APT, IPT & RAT for the Texas Access Alliance.
Project Manager
ATHENS GROUP
01.2004 - 01.2005
- Led global teams across U.S., EMEA, and Asia delivering enterprise technology rollouts.
Software Manager
MOTOROLA SPS
01.1999 - 01.2003
- Led training, onboarding, diversity strategy, and software engineering initiatives.
- Earned Motorola Silver Quill Award for published research and presentation.
Education
Ed.D. - Learning & Organizational Change
Baylor University
Waco, TXM.S. - Engineering Management
The University of Texas At Austin
Austin, Texas, TXB.B.A. - Management
Texas State University
San Marcos, Texas, TXA.A.S. - Computer Science
University of Wisconsin–Richland
Skills
- Enterprise Learning Architecture & Governance
- Career frameworks
- AI-Enabled & Technology-Forward Learning
- AR/VR workforce enablement
- Data-driven learning analytics
- Human-in-the-loop field learning
- Leadership, Culture & Capability Development
- Organizational transformation
- Operational Excellence & Workforce Readiness
- Safety & risk learning modernization
- Vendor capability parity
- Project management
Certification
- PMP
- Six Sigma Green Belt
- Prosci ADKAR
- Human-Centered Design Practitioner
- HP PPM Certified Instructor & Product Specialist
Timeline
Director, Field Operations Experience
COX COMMUNICATIONS
01.2013 - 01.2024
Founder & Principal Consultant
TROPICALAGGIE LLC
01.2009 - Current
Senior Technical Consultant & Training Manager
Melillo Consulting
01.2008 - 01.2009
Manager, PPM Center & Senior Technical Trainer
NIIT (USA)
01.2006 - 01.2008
IE Development Project Manager
MAXIMUS
01.2005 - 01.2006
Project Manager
ATHENS GROUP
01.2004 - 01.2005
Software Manager
MOTOROLA SPS
01.1999 - 01.2003
Ed.D. - Learning & Organizational Change
Baylor University
M.S. - Engineering Management
The University of Texas At Austin
B.B.A. - Management
Texas State University
A.A.S. - Computer Science
University of Wisconsin–Richland
AWARDS & PUBLICATIONS
Brandon Hall Gold – VR Safety Innovation, SCTE Excellence in Learning & Development Award, Contributor Broadband Library; Diversity Inc Motorola Silver Quill Award – IEEE publication & UT Austin Engineering Workshop