Agnes Garcia
Lorain,OH
Summary
My recent experience working an office as Account Manager, Intake Coordinator in Health Care Settings, Customer Relation, inbound calls, and outbound calls frontline as customer services representative.I am Seeking office Settings position or remote where I can utilize my experience, my education business's Administration and Manager education background and transferable skills to their fullest, while contributing to the goals of the company and my professional improvement.
Overview
7
7
years of professional experience
Work History
Placement Specialist
Lorain County Metropolitan Housing Authority
Lorain, US
06.2024 - Current
- Interview applicants, review application for completeness, ensure all required HUD forms are signed
- Assists in the compilation and typing of correspondence and forms necessary to complete the application through leasing process
- Processes files and follows up as necessary to ensure accuracies and completeness of records in a prompt fashion by Housing and Urban Development regulations
- Enters applicants into and keeps the waiting list database
- Sends appointment letters and prepares files for new applicant Public Housing orientation
- Prepare applicant files for background check, inclusively calculating estimated rent portion
- Assists with offering units and preparation of vacancy reports
- Responds to public inquiries regarding LMHA-provided-housing programs
- Aid in the creation of marketing materials and taken part in community outreach events
- Processes incoming and outgoing mail
- Performs other related duties as needed
CSR II Supervisor Resolution
HS FINANCIAL GROUP, LLC
Cleveland, US
10.2022 - Current
- Company Overview: HS Financial Services -USA Department of Education Federal Job Contract
- CSR Bilingual Supervisor Resolution/Customer Services Representative II
- Supervisor Resolution CAT Management
- Outbound calls, solving complex problems, about Federal Student loans, Public Services Forgiveness, IDR repayment plan application resolving processing errors
- Outbound calls about general/specific Student, parents, school's questions about, how requirements, eligibility
- Loans Forgiveness Programs, request Correction MOHELA website trouble shouting, Data entry make notation while talking with clients on the phone
- HS Financial Services -USA Department of Education Federal Job Contract
Intake Support Coordinator
PACE
Cleveland, US
10.2020 - 09.2022
- Administrative functions include phone and data entry and support for referral sources as well PACE program participant
- Audit New Intake Applications and submit it to all PACE healthcare and Medicaid Eligibility department
- Perform all intake responsibilities, including keep on track of each month potential enrollee list (Roster) by receiving medical and Medicaid eligibility department update information
- Customer Services, that includes verbal/telephone/written communication skills
- Sales and Marketing
- Office duties write admission letters to the earlier participants healthcare Using Word program also transfer
- Medical Records Transfer
Sales Account Manager / Spanish Bilingual Customer Services
North American Kitchen
Elyria, US
01.2018 - 01.2020
- Analyze and manage existing and new accounts Maintaining positive working relationship with client for business growth
- Develop and maintain client's profile reports
- Provide excellent customer services using Salesforce Program
- Take payments and exceed my monthly sales quote up to $ 130,000 per month of more
Education
Leadership Certification -
Cleveland, OH01.2015
Bachelor's degree - BBA Management
Inter American University of Puerto Rico-Ponce
Ponce, PR05.2000
Skills
- Office management
- Medical Scheduling
- Electronic Transfers
- Medical Record
- Phone Etiquette
- Sales Management
- Fluent English
- Fluent Spanish
- Computer skills
- Account management
- Customer Services
- Direct sales
- Communication skills
- Documentation review
- Upselling
- Administrative
- Clerical
- Data Entry
- Insurance Verification
- Clerical Duties
- Cold Calling
- Telemarketing
- Data collection
- Negotiation
- Computer Programs Knowledge
- Microsoft Office 365
- Media
- Marketing
- Salesforce Sales program
- Retail Sales Recruiting
- Financial Services
- Office Administration
- Public relations
- CRM Software
- Client management
- Performance tracking
- Interviewing techniques
- Cold calling
- Industry expertise
- Candidate assessment
- Applicant assessment
- Applicant sourcing
- Excel spreadsheets
- Administrative support
- Candidate tracking
- Clerical support
- Pre-screening candidates
- Diversity promotion
- Microsoft office expertise
- Background checking
- Background checks
- Public speaking
- Housing industry specialist
- Confidentiality handling
- Interviewing clients
- Candidate pre-screening
- Administrative skills
- Annual evaluations
- Client relationship management
Personal Information
- Willing To Relocate: True
- Authorized To Work: US for any employer
Timeline
Placement Specialist
Lorain County Metropolitan Housing Authority
06.2024 - Current
CSR II Supervisor Resolution
HS FINANCIAL GROUP, LLC
10.2022 - Current
Intake Support Coordinator
PACE
10.2020 - 09.2022
Sales Account Manager / Spanish Bilingual Customer Services
North American Kitchen
01.2018 - 01.2020
Leadership Certification -
Bachelor's degree - BBA Management
Inter American University of Puerto Rico-Ponce