Agnes Gazaryan-Lazar
Simi Valley
Summary
Experienced with driving business growth and market expansion in diverse regions. Utilizes strategic planning and relationship-building skills to secure new opportunities. Track record of leading high-performing teams and achieving significant market penetration.
Overview
15
15
years of professional experience
Work History
Regional Director of Business Development
Rockport Healthcare Services
08.2021 - Current
- Managed a diverse portfolio of accounts while maintaining exceptional levels of customer service satisfaction across all engagements consistently.
- Cultivated an environment of continuous learning among staff members by promoting professional development opportunities and offering ongoing support as needed.
- Spearheaded territory expansion initiatives by researching potential markets, evaluating risks, and executing entry strategies.
- Championed company culture within the region by embodying core values in daily operations and leading by example.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Chief Operations Officer
Centro medico community clinics
10.2020 - 02.2022
- Crafted and monitored internal control systems.
- Organized and oversaw capital improvement projects to maintain business viability.
- Held operational oversight and budgetary governance for all four US-based locations.
- Transformed departmental operations through aggressive process overhaul and attention to quality.
- Revitalized business plans and realigned company objectives to increase overall profits.
- Monitored business trend forecasts, adjusting budgets and operational plans to maximize growth and opportunities.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Monitored outcome measures, program outcomes, and performance improvement.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Hired, trained, evaluated, and retained high-performing, effective, and diverse team embodying organizational culture.
- Led cross-functional teams to execute high-impact projects on time and within budget constraints.
- Championed a culture of continuous improvement, fostering collaboration between departments for optimal operational results.
Administrator in Training
Monterey Healthcare & Wellness Center
10.2017 - 03.2020
- Orchestrated short- and long-range strategic plans to direct financial progress of business.
- Revamped internal procedures into clearly defined structure, resulting in higher quality services and cost reductions.
- Prepared financial reports, including budgeting, profit and loss, and legal analysis.
- Hired, trained, evaluated, and retained high-performing, effective, and diverse team embodying organizational culture.
- Developed operational policies and processes, guaranteeing staff-maintained compliance with federal, state, and local laws and regulations.
- Conducted financial forecasting to explore strategic options and develop creative solutions to complex business issues.
- Negotiated contracts to secure extensions and preserve optimal leadership.
- Maintained productive relationships and communication channels across organization.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Participated in daily meetings with department heads to discuss census information, admissions, and discharges for residents.
- Prepared facility for annual State and Federal survey.
- Prepared Plan of Correction, as needed.
- Participated and collaborated team for Alternative Dispute Resolution (ADR) reviews.
Director of Case Management
Lakewood Healthcare & Wellness Center
09.2015 - 03.2017
- Collaborated with multidisciplinary team to establish record of comprehensive patient care plans.
- Created and implemented case management programs after analyzing quantitative data about patient intake and discharge.
- Defined and applied utilization review methods to guarantee conformance with medical coverage plans.
- Demonstrated expertise in creating accountable teams which closely followed corporate healthcare strategies.
- Directed and trained highly qualified staff to manage time effectively while keeping patients’ content and comfortable.
- Worked with management to optimize every aspect of patient care from clinical and administrative perspectives.
- Coordinated all aspects of patient care by cultivating, overseeing, and managing team of social workers.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Assessed each resident's psychosocial needs.
- Consulted with local government representatives to understand community needs and strategize response plans.
- Interpreted Title 22, regulations, and policies to establish compliance with operational requirements.
Regional Director of Social Services
Rockport Healthcare Group Inc.
06.2010 - 08.2015
- Directed social services department of 417-bed nursing facility, managed 32 staff members, and 4 facilities.
- Implemented social services care plan for each resident and updated plan annually in consultation with resident and family.
- Educated residents and families regarding private insurance, Medicare, Medicaid, Veterans Administration, and other possible sources of funding for required care.
- Assisted residents in adjustment to new environments including counseling for resident and family to assure psychosocial health and contentment.
- Advocated for residents in response to stated needs for care quality, food, facilities, and resident interactions.
- Facilitated and participated in 15-20 care meetings with staff, resident, and family to verify adherence to care plan and sufficiency of actual everyday care.
- Supervised resident records according to federal and state requirements using specialized software program for maximum compliance and data accessibility.
- Organized and led workshops for staff members of various facilities on resident care, resident resources, discharge planning, staff retention and staff fulfillment.
- Handled or delegated resident support concerns respectfully to preserve residents' dignity, health, and safety.
- Fostered mutually beneficial working relationships with other social service organizations in community with emphasis on sharing best practices.
- Produced and updated organizational records and reports, including organizing budgets and documentation.
- Consulted with local government representatives to understand community needs and strategize response plans.
- Enabled each member of staff to receive development opportunities by implementing workshops, seminars, and regular training.
- Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
- Analyzed data from surveys, referrals, and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Education
Certificate - Medical Social Worker
Social Work Consultant, Inc
10.2011
Bachelor of Science - Business Administration and Management
University of Phoenix
Pasadena, CA06.2010
License 6010736740 - Resident Care Facility for Elders Administrator
Community Care Licensing Division
10.2009
Skills
- Training and Development
- Network Administration
- Reporting and documentation
- Customer retention
- P&L responsibility
- Cost analysis and savings
- Cross-functional team management
- Policy/program development
- Performance improvements
- Operations management
- Business development and planning
- Business intelligence and analysis
Timeline
Regional Director of Business Development
Rockport Healthcare Services
08.2021 - Current
Chief Operations Officer
Centro medico community clinics
10.2020 - 02.2022
Administrator in Training
Monterey Healthcare & Wellness Center
10.2017 - 03.2020
Director of Case Management
Lakewood Healthcare & Wellness Center
09.2015 - 03.2017
Regional Director of Social Services
Rockport Healthcare Group Inc.
06.2010 - 08.2015
Bachelor of Science - Business Administration and Management
University of Phoenix
License 6010736740 - Resident Care Facility for Elders Administrator
Community Care Licensing Division
Certificate - Medical Social Worker
Social Work Consultant, Inc