BRITTANY FORD
Chico
Summary
Certified Occupational Therapy Assistant (COTA) seeking to transition into an entry-level Help Desk Technician role. Brings a strong foundation in troubleshooting, patient support, digital system use, and high-level communication skills developed through clinical experience. Eager to apply problem-solving abilities and technical curiosity in a fast-paced IT support environment while pursuing cybersecurity education.
Overview
5
5
years of professional experience
Work History
COTA-L
Rockport Healthcare Services
09.2024 - Current
- Maintained thorough documentation of patient treatments, assessments, and progress for accurate record keeping and communication with interdisciplinary team members.
- Utilized effective communication skills to present recommendations to patients, families, and other healthcare professionals in a clear and concise manner.
- Participated in team meetings to discuss patient progress, address concerns, and develop collaborative approaches for optimal care.
- Used EMR to maintain accurate documentation of patient progress toward goals.
COTA-L
Consonus Healthcare Services
10.2021 - 04.2024
- - Adapt treatment plans based on client progress, applying critical thinking and issue analysis akin to tech troubleshooting.
- - Document assessments and treatment goals using digital systems with accuracy and attention to detail.
- - Collaborate with teams and communicate clearly with diverse populations — key skills for user-facing support roles.
COTA (Travel)
Therapy Staff
07.2020 - 10.2021
- - Delivered individualized therapy, requiring strong communication, time management, and adaptability.
- - Participated in interdisciplinary meetings and addressed patient barriers, developing a solutions-oriented mindset.
- - Trained patients and families — a transferable skill for guiding end users through tech issues.
Education
Associate of Occupational Science - Occupational Therapy Assistant
American Career College
Anaheim, CA02.2020
Skills
- - Operating Systems & Software: Windows (95 and later), Mac OS, Microsoft Office Suite, Outlook, Casamba, Rehab Optima
- - Technical Abilities: Typing 70 WPM, basic printer/scanner troubleshooting, document formatting, remote communication platforms
- - Soft Skills: Critical thinking, adaptability, empathy, time management, team collaboration
- - Communication: Excellent verbal and written communication
Languages
English (Fluent)
Technical Development & Interests
- - Pursuing enrollment in a Cybersecurity degree program at Western Governors University (Fall 2025 goal)
- - Regularly troubleshoot personal tech and assist friends/family with software updates, printer setup, and file recovery
- - Self-studying basic IT principles via LinkedIn Learning and YouTube (CompTIA A+ and cybersecurity fundamentals)
Timeline
COTA-L
Rockport Healthcare Services
09.2024 - Current
COTA-L
Consonus Healthcare Services
10.2021 - 04.2024
COTA (Travel)
Therapy Staff
07.2020 - 10.2021
Associate of Occupational Science - Occupational Therapy Assistant
American Career College
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