Adam H. White III
Novi,MI
Summary
Excellent organization & time management skills. Polished leadership skills, with the ability to motivate and positively affect people. Leadership to team members in time sensitive projects for delivering excellent service and project completion. Expertise in project coordinating, and task prioritization in IT environments. Excellent communication skills with internal departments and end users to define and support emerging issues. Analytical and Critical Thinking. Excellent team player, leader and independent role model. Microsoft SQL Server DBA Certification. Extensive support and service experience in various sectors of Information Technology unit combining technical and leadership aspects of IT. – 17 years of experience Exceptional End User and Management relationship skills, very familiar with small to larger scale organizations, customer expectancy from a service standpoint, achievable goal setting, goal accomplishments, project executions and building great infrastructure teams to manage each phase of IT projects. Great deliverables lead by dedicated work – 17 years of experience Deployment of MS Security Patches and MS SW Updates –GM for 18 months and ADP for 2 years. Testing/Editing deployment scripts, software images, push images via SCCM and USMT tools, mirror images - GM for 18 months and ADP for 2 years. Adherence to Change Management process, thorough understanding and severity awareness – Continual practice of business policies and R&D business applications. Proficient with Remedy, TrackIt, Magic, CA and many more Helpdesk Ticketing systems. MS Office products, Project Management Tools.
Solution-focused professional with rich background in architecting and deploying innovative solutions tailored to meet specific client needs. Known for collaborative approach and results-driven mindset, consistently delivering high-quality outcomes. Trusted for adaptability and deep proficiency in cloud computing and enterprise architecture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Infrastructure Solutions Architect /Field Engineer
Motorola Solutions, Inc. (MSI)
Novi Michigan
07.2023 - Current
- Responsible for the deployment of PremierOne Computer Aided Dispatch Systems, Mobile Applications, and Records Management Systems.
- Deployment, implementation and troubleshooting/resolution of Public Safety Applications including CAD/Mobile, and other emergency 911 center equipment and software.
- Building and maintaining positive working relationships with customers and application end users.
- Working with Microsoft SQL Server, ODBC, SCOM, RMS, PremierOne CAD and RMS records.
- Working with IP Networking, VMWare, High Availability Systems, Microsoft Windows Server, Microsoft SQL, and configuration of at least one family of firewalls.
- Troubleshooting difficult technical issues and providing technical leadership and guidance to customers and team members.
- Ensuring customer delivered systems are fully functional and available for software deployment.
- Providing tailored technical customer operations and support.
- Coordinating workflows, procedures, and tasks to support customer equipment and environment.
- Delivering solutions to customer defined products and writing operating procedures.
Senior Systems Engineer
Ford Motor Company
Dearborn Michigan
03.2013 - 07.2023
- Management of all Infrastructure Projects & Sub-lab teams in the Ford lab(s).
- Management and installation of server infrastructure Windows 2003/2008 in the Ford lab(s).
- SQL Server 2003/2008 installation, maintenance, backup & restores, database issue resolution.
- Oracle 11g installation, maintenance, backup & restores, database administration activities.
- Cisco network administration, TCP/IP networking & troubleshooting, AD, DNS, IP management.
- Basic Linux Administration.
- VMWare ESX3/4 OS administration on HP and IBM hardware.
- IBM Web sphere installation and administration.
- Negotiation/change management/ project management.
- Communication with customers on reliability, availability and scalability issues.
- AHI-Cloud Engineering & Support to Ford Cloud Computing Projects.
- Installation of middleware, database management systems, and high-availability solutions.
- Designed and executed comprehensive testing protocols for system integrations, ensuring quality and compliance with industry standards.
- Designed custom software applications tailored to specific client needs, boosting user satisfaction rates significantly.
Technical Business Analyst/SQL Server DBA
CRDN / 1-800-DryClean
Berkley Michigan
10.2011 - 03.2013
- Utilized Microsoft Certified knowledge of SQL to write scripts, queries and edit database records, perform backups and restores, database maintenance and reindexing.
- Responsible or administration functions and maintenance in SQL Enterprise environment.
- Performed database maintenance tasks such as dumps/loads, upgrades and storage.
- Monitored and enforced data integrity and consistency.
- Installed and configured SQL Server and application servers.
- Ensures database and data availability.
- Maintained, and analyzed SQL server instance.
- Assisted various departments with gathering and analyzing client data.
- Translated and delivered/exported reports from SQL Server to the customers and internal departments.
- Performed project management duties as it relates to custom software packages and updates.
- Delivered solutions to customer requests that enable their ability to perform critical business functions.
- Provided analytical support to a specific group of customers on business application, infrastructure and technology related activities.
- Worked with application developers to support applications and customer requests.
- Implemented software, packages releases via Microsoft SCCM tool.
- Analyzed data and translate into formats for non-technical end users.
- Provided guidance, assistance, coordination and follow-up on complex problems and ensures resolution.
- Strong Business Analysis skills, including Technical and Data Analysis.
- Generated and delivered business reports and analysis.
- Produced and maintained various sales reports including the development of sales forecasts, product penetration rates, compiled bi-weekly reports for sales staff, and special assignments.
- Troubleshooted technical issues via the phone and the internet - hardware, software and/or network operating problems to ensure resolution.
- Performed in-house computer hardware/software troubleshooting and problem resolution.
- Ensured customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with customer service and professional/technical standards.
- Provided Application Support for the Route Runner web-based application on Microsoft .Net Framework by troubleshooting connectivity issues, credit card processing errors, report issues, internet explorer, fire fox issues, report and data interpretation and presentation.
- Performed classroom and internet-based training on custom applications for new and existing clients.
- Created training materials and technical documents for custom applications for new and existing clients.
- Configured and ships new computers to new and existing clients.
Education
Associate of Applied Science - Computer Networking Systems
ITT Tech
Canton, MI06-2003
Computer Engineering
AT&T Technical Training Center
Dayton, OH12-1994
Computer Science
Henry Ford Community College
Dearborn, MI07-1991
Skills
- Operating Systems: Windows 9x family, Win 2000, 2003, 2008 & XP, Windows 2019, 2022
- Software: PremierOne CAD Suite, Microsoft SCCM, Microsoft Project, Visio, Microsoft Office: Excel, Word, Publisher, Access, PowerPoint, MS-DOS, Quicken Books, SQL Server 2012, 2008 R2, 2008, SQL 2005, Standard, Enterprise, VM Ware Administration, ESX 3-4 OS, vSphere Client, Clarify, Microsoft Outlook
- Systems: Windows 95/98, Windows 2000, Windows NT, Citrix MetaFrame, VNC, Nortel SL-100, Novell Netware, Meridian Voicemail Systems, NCR POS Systems, MAC Automated Ticketing System, BMC, Patrol, Site Scopes
- Hardware: HP ProLiant DL series, Unisys Mainframe, IBM RS/6000, Dell, Compaq, Hewlett-Packard, Televideo, WMS, Apple Mac, Cisco Routers, Cisco Switches, Hubs, Repeaters, LAN cabling/installation, Local PBX exchange, AC/DC voltage testing, Card Reader/Access, Gauge Calibration, Printers, Peripheral Devices, NCR and Panasonic POS systems and Peripheral Devices Working knowledge of networking principles
- Languages: Visual Basic, SQL, Basic Linux Administration SLES 9, 10, 11, 1103
- Networks: Pursuing CompTIA Network, TCP/IP, Windows NT 40 Server IT Security
- Other: Systems Engineering, LAN/WAN Networking, Server building, Software/Hardware deployment, Customer Service, Desk Side Support, Project Management, Nortel / Mitel Telecom configuration, CJIS Security Clearance
Certification
- Microsoft Certified IT Professional Database Administrator 2008
- Microsoft Certified Technology Specialist SQL Server 2008 Implementation and Maintenance
- Microsoft Certified Technology Specialist SQL Server 2008 Database Development
- Courses in PMM (Project Management Methodology) via ADP; October 2006, Ann Arbor, MI.
Timeline
Infrastructure Solutions Architect /Field Engineer
Motorola Solutions, Inc. (MSI)
07.2023 - Current
Senior Systems Engineer
Ford Motor Company
03.2013 - 07.2023
Technical Business Analyst/SQL Server DBA
CRDN / 1-800-DryClean
10.2011 - 03.2013
Associate of Applied Science - Computer Networking Systems
ITT Tech
Computer Engineering
AT&T Technical Training Center
Computer Science
Henry Ford Community College