Summary
Overview
Work History
Education
Skills
Certification
Core Professional Strengths
Skills Matrix
Professional Highlights
Timeline
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Kendal Emery

Byers,CO

Summary

Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Private Contractor

Self
09.2015 - Current
  • Performed technical support including laptop repair, printer support, reloading PC's and laptops, networking residential areas, wifi design, web site design and other IT functions as a private contractor for businesses and consumers in and around the Colorado area
  • I also assisted during a data center buildout in Broomfield.

Desktop Support Manager / Systems Admin

Netsic IT Company, Acme MFG
06.2018 - 06.2022
  • Working for Netsic's client Acme Manufacturing handled 70% of the support calls for Acme, All American Threaded Product and Perfection Chain with 98% resolution rate
  • Technical Support on Windows 7, XP, 10 and 11
  • Technical Support on Office 365 including exchange administration
  • Troubleshoot and setup Cisco switches
  • Troubleshoot and write watchguard security policies
  • Setup and monitor Geo Vision camera systems
  • Troubleshoot and maintenance on Zebra and Printronics printers
  • Troubleshoot scanguns
  • Author and maintain wiki and support documents.

IT Specialist

Doculynx, Inc
09.2013 - 09.2015
  • Performed the duties of a Systems Admin including Server Admin for Great Plains, Exchange, Active Directory
  • Supporting in-house document archival system
  • Configuration and Testing of new technology
  • Unix Admin on AIX
  • NetApp Admin
  • VMWare Admin
  • Norton Ghost
  • Performed the duties of an IT Specialist including User admin and troubleshooting on Windows 7 Pro
  • Office installation and troubleshooting
  • Setup and delivery of new equipment
  • Smartphone troubleshooting including iPhone, Android and Blackberry
  • Printer support
  • IP Phone support.

Senior Technical Support Representative – Apple

Adecco
07.2012 - 09.2013
  • Customer support for iPhone, iPad, and iPod
  • Mentoring Tier I technical Support Representatives
  • Answered calls from IVR, VCRM
  • Used Apple Proprietary CRM software.

Contracting Engineer National Renewable Energy Lab

Princeton Information Systems
11.2008 - 10.2010
  • Provided Desktop Support Lab wide, working on a variety of platforms
  • Implemented BART on a stick to facilitate imaging computers using Norton Ghost
  • Provided teleconferencing support for visiting scientists
  • Mentored new desktop support agents on procedures and techniques.

Tier I/II Technical Support Analyst

Plumchoice Online PC Services
11.2006 - 03.2008
  • Provided Online Support for Home users using remote control technology
  • Mentored Tier I techs, and provided Tier II support when needed
  • Updated Processes and procedures to be followed on calls
  • Answered calls from IVR, VCRM.

IT Department Head / Technical Support Analyst

Johnson & Wales University
07.2004 - 03.2006
  • Managed a department of 2 full time staff and 20 part time staff
  • Maintained $150,000 operating budget and $250,000 capitol expense budget
  • Handled vendor and contractor contacts and scheduling
  • Responsible for approximately 200 computers and 1000 users including staff, faculty and students
  • Liaison between Providence main campus and local campus for technology support and upgrades
  • Handle Tech support calls from Students, Staff and Faculty
  • Phone system administrator on Nortel system digital phone system
  • Supervised student lab assistants
  • Creative consultant for CCTV channel and web support.

Systems Administrator

Coordinated Care Corporation
03.2002 - 05.2004
  • Planned and implemented upgrade from Windows NT to Small Business Server 2003
  • Planned and implemented installation and configuration of ISA Server 2000
  • Planned and implemented IT move from Building 2, to Building 4, and then to Building 6
  • Planned and implemented campus wide network
  • Performed as MIS Manager when that position was vacant for any amount of time
  • Performed the duties of systems administrator, network administrator and computer technician.

Systems Administrator / Tech Support Specialist

VDP, Inc.
05.2000 - 09.2001
  • Planned and implemented move from Carver road to Boutz Plaza
  • Performed as Tech Support Manager when that position was vacant for any amount of time
  • Normal Tech support and Systems Administration duties.

Software Tester / Systems Administrator

Technical Solutions, Inc.
02.1999 - 05.2000
  • Performed Alpha and Beta testing on military planning programs
  • Demonstrated programs to customer.

Education

Master of Science - Software Engineering And Database Management

Regis University
Denver, CO
05.2017

Skills

  • HTML
  • CSS
  • JavaScript
  • C
  • C
  • C#
  • Bootstrap
  • WordPress
  • PHP
  • Ruby on Rails
  • Python (medium skills)
  • Powershell
  • Rust
  • Amazon AWS Associate
  • Microsoft Windows Operating Systems, 9x, NT 40, 2000, XP, Windows 7, 10, 11
  • Microsoft Windows Server Systems, NT 40, 2000, 2003, 2008, 2012, 2019 SBS 2003
  • Microsoft Office Products, 97, 2000, XP, 2003, 2007, 2010
  • Microsoft Exchange 55, 2000 and 2003
  • Solaris, Unix, Tops-20 and Linux (Red Hat Fedora Core)
  • Dynamics 60 and 75 (Administration)
  • AutoCAD and VidCAD drafting programs
  • VoIP
  • Hyper V
  • File Share / Save / FTP
  • DBase III, FoxPro and VPI database programming
  • Apple iOS 5, 6, and 601
  • Oracle
  • WatchGuard Network Security
  • Cisco GUI
  • Watchguard
  • Azure AD
  • Connectwise

Certification

  • University of Illinois Geis School of Business: Strategic Leadership and Management
  • Google: Agile Project Management, Project Management
  • Meta: Introduction to Databases for Back-End Development, Programming in Python, Front End Developer, Advanced React, Principles of UX/UI Design, HTML and CSS in Depth, Meta Programming with Javascript
  • Qualsys: VMDR
  • Udemy: Python for Smarties in 59 Minutes, Python Programming A Media Approach, Learn to program in Javascript
  • Microsoft: MCSE, MCP
  • CompTIA: A+, Net+

Core Professional Strengths

  • Strategic Planning and Vision
  • Technological Growth
  • Corporate and Business Development
  • Product Development
  • Organization and Individual Training Programs
  • Project Leadership
  • Management and IT Team Development
  • System Integration
  • Management under fire

Skills Matrix

Netsic, 4, Adecco, 1, PlumChoice, 2, Johnson And Wales, 2, Coordinated Care, 2, Vision Broadcasting, 6, Netsic, 4, Doculynx, 2, Coordinated Care, 2, VDP, 1, Netsic, 4, Doculynx, 2, Adecco, 1, Princeton, 2, PlumChoice, 2, Johnson and Wales, 2, Coordinated Care, 2, VDP, 1

Professional Highlights

  • Learned Nortel Phone switch, and administered the entire campus for Johnson and Wales, including moves, installs, troubleshooting, etc.
  • Moving, Addition and Change Experience – Moved two different companies to new locations. Added new systems to existing networks
  • Active Directory planning and implementation
  • Technical Support Specialist – Team lead for software Development Company in providing both in-house and customer technical support.
  • Management – Management responsibilities including scheduling, training, motivation, discipline of 3-10 direct reports.

Timeline

Desktop Support Manager / Systems Admin

Netsic IT Company, Acme MFG
06.2018 - 06.2022

Private Contractor

Self
09.2015 - Current

IT Specialist

Doculynx, Inc
09.2013 - 09.2015

Senior Technical Support Representative – Apple

Adecco
07.2012 - 09.2013

Contracting Engineer National Renewable Energy Lab

Princeton Information Systems
11.2008 - 10.2010

Tier I/II Technical Support Analyst

Plumchoice Online PC Services
11.2006 - 03.2008

IT Department Head / Technical Support Analyst

Johnson & Wales University
07.2004 - 03.2006

Systems Administrator

Coordinated Care Corporation
03.2002 - 05.2004

Systems Administrator / Tech Support Specialist

VDP, Inc.
05.2000 - 09.2001

Software Tester / Systems Administrator

Technical Solutions, Inc.
02.1999 - 05.2000

Master of Science - Software Engineering And Database Management

Regis University

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Kendal Emery