Agnes Maria Shihadeh
Strongsville,OH
Summary
Dynamic Administrative Support Assistant with proven expertise at Southwest General Hospital, enhancing patient experiences through effective scheduling and adept communication. Skilled in document management and inventory control, I consistently ensured optimal operations and resolved inquiries promptly, contributing to a streamlined healthcare environment. Proficient in software diagnostics, and committed to policy enforcement.
Overview
23
23
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Support Assistant
Southwest General
Middleburg Heights
10.2022 - 11.2025
- Assisted in scheduling appointments and managing patient records efficiently.
- Provided administrative support to healthcare professionals, ensuring seamless communication within departments.
- Coordinated office supplies and inventory management, maintaining optimal stock levels for daily operations.
- Handled patient inquiries and resolved issues promptly, enhancing overall patient experience.
Medical Records Specialist
Westshore Primary Care
Westlake, OH
03.2003 - 08.2022
- Medical assistant and records specialist
Education
Certificate - Medical
Sanford Brown Vocational
Middleburg Heights , OH 03.2001 - 11.2002
Skills
- End-user support
- Verbal communication
- File organization
- Reception duties
- Scheduling appointments
- Policy enforcement
- Document management
- Records management
- Ordering supplies
- Proofreading
- Mail handling
- Administrative procedures
- Software diagnostics
Languages
English
Timeline
Administrative Support Assistant
Southwest General
10.2022 - 11.2025
Medical Records Specialist
Westshore Primary Care
03.2003 - 08.2022
Certificate - Medical
Sanford Brown Vocational
03.2001 - 11.2002