Taressa Dougherty
Sunrise,FL
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
12
12
years of professional experience
Work History
Administrative Support Assistant
School Board Of Broward County, Florida
10.2023 - Current
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Enhanced team collaboration by coordinating schedules and organizing meetings for optimal communication and task completion.
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Coordinated travel arrangements for executives and staff members, ensuring seamless itineraries and cost-effective accommodations.
- Developed training materials for new hires, expediting their integration into the workplace while maintaining high performance standards.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
Clerk Specialist III
School Board Of Broward County
09.2021 - 10.2023
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Improved customer satisfaction rates with prompt and courteous support for inquiries and concerns.
- Assisted management in decision-making processes, providing detailed reports on departmental performance.
- Maintained up-to-date employee records, ensuring accurate documentation of personal information, job titles, and salary adjustments.
- Expedited invoice processing by efficiently managing accounts payable and receivable tasks.
Clerk Specialist III
School Board Of Broward County, Florida
09.2018 - 09.2021
- Call Center- directed and assisted calls from all different customers and employees
- Handled incoming emails from parents, managers, and school staff
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Reduced errors in data entry tasks by implementing thorough quality control measures.
- Maintained up-to-date employee records, ensuring accurate documentation of personal information, job titles, and salary adjustments.
- Managed busy appointment schedules to optimize use of time for staff members and clients alike.
- Contributed to successful event planning through effective coordination of logistics such as travel arrangements, accommodations, and meeting spaces.
Food Service General Worker
School Board Of Broward County, Florida
04.2016 - 09.2018
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
Temporary Clerical Support Staff
School Board Of Broward County, Florida
07.2017 - 08.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
General Worker
School Board Of Broward County
08.2011 - 04.2017
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Completed tasks efficiently for timely project completion within set deadlines.
- Increased productivity with effective communication and collaboration among team members.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Operated heavy equipment safely to transport materials and complete tasks as required.
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
Crew Member
Dunkin' Donuts
04.2016 - 10.2016
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Cashier
Home Depot
07.2013 - 04.2016
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
Bachelor of Arts - Business Management
Penn Foster
Scottsdale, AZ12.2024
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2011
Skills
- Proofreading
- Contract Administration
- End-User Support
- File Organization
- Calendar Management
- Administrative Procedures
Timeline
Administrative Support Assistant
School Board Of Broward County, Florida
10.2023 - Current
Clerk Specialist III
School Board Of Broward County
09.2021 - 10.2023
Clerk Specialist III
School Board Of Broward County, Florida
09.2018 - 09.2021
Temporary Clerical Support Staff
School Board Of Broward County, Florida
07.2017 - 08.2018
Food Service General Worker
School Board Of Broward County, Florida
04.2016 - 09.2018
Crew Member
Dunkin' Donuts
04.2016 - 10.2016
Cashier
Home Depot
07.2013 - 04.2016
General Worker
School Board Of Broward County
08.2011 - 04.2017
Bachelor of Arts - Business Management
Penn Foster
High School Diploma -
Coral Glades High School
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