Shay Farrell
Fort Lauderdale,FL
Summary
Knowledgeable professional with strong background in enhancing customer satisfaction and loyalty. Successfully improved client retention and streamlined service processes. Demonstrated leadership and problem-solving skills while optimizing team performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Teacher
School Board of Broward County, Florida
12.2014 - Current
- Teacher of the Year 2023-2024
- Science teacher- 2021-current for all of Pre-k through 5th grade- Resulting in highest science scores the school has ever achieved- 68% mastery
- Robotics/Coding Club sponsor 2021-CURRENT
- Training the Teacher proficient- have designed and conducted trainings in technology for: Canvas LMS, getepic.com, nearpod.com, Promethean Interactive Boards resulting in 80% of teachers’ implementation
- TV Production Club Sponsor 2021-CURRENT
- Designed and implemented 2023-2024 School-Wide Science Fair Curriculum with 70 students participating
- MUSICAL THEATRE DIRECTOR and curriculum designer 2023 to current. Disney’s Aladdin Jr. & Beauty and the Beast Jr. through the Turn Around Arts grant with Broward Center for the Performing Arts
- Directing/ Implementing/Designing After School Primary and Intermediate Science Club Curriculum
- Implementing NGSS curriculum
- ESOL endorsed degree
- Reading Endorsed degree
- Certified TIER mentor
- Clinical Educator certified
- 2nd grade team leader/chair for the 2017-2018 school year
- Awarded “Technology Trendsetter of the Month” for Feb. 2018
- Conduct multiple PD technology trainings on-site to staff
- Creating projects, websites, assignments, discussions for a variety of differentiated learning abilities and styles
- 21st Century Level 3 certified- implementing strategies within the classroom
- TIM-O (Technology Integration Matrix Observer) certified and coach- conducting observations and instructing how to improve technology-infused lessons- resulting in a 90% increase in positive technology interactions with teachers and students
- Microsoft certified educator- actively participating to become a trainer
- Getepic.com certified teacher- implemented with differentiation
- Canvas proficient- actively participating as a Canvas Champion per School Board of Broward County
- Training proficient
- Recordex/Promethean interactive board proficient
CUSTOMER EXPERIENCE MANAGER
PINSPIRATION ART STUDIO
03.2022 - Current
- Overseeing daily store activities, including opening and closing procedures
- Planning and conducting engaging birthday parties
- Maintaining inventory and ensuring smooth operations
- Fostering positive customer relations
- Recruiting, hiring, supervising, and evaluating employee performance
- Training new Party Hosts
- Coordinating with parents regarding party details and payments
- Developing creative art activities for children
- Designing art project lesson plans and scripts
- Hosting and coordinating parties for groups of10-50 children
CLASSROOM TEACHER
FLAMINGO ELEMENTARY
09.2014 - Current
- Company Overview: SCHOOL BOARD OF BROWARD COUNTY, DAVIE, FL
- Teacher of the Year2023-2024
- Science teacher-2021-current for all of Pre-k through5th grade- Resulting in highest science scores the school has ever achieved-68% mastery
- Robotics/Coding Club sponsor2021-CURRENT
- Training the Teacher proficient- have designed and conducted trainings in technology for: Canvas LMS, getepic.com, nearpod.com, Promethean Interactive Boards resulting in80% of teachers’ implementation
- TV Production Club Sponsor2021-CURRENT
- Designed and implemented2023-2024 School-Wide Science Fair Curriculum with70 students participating
- MUSICAL THEATRE DIRECTOR and curriculum designer2023 to current
- Disney’s Aladdin Jr
- & Beauty and the Beast Jr
- Through the Turn Around Arts grant with Broward Center for the Performing Arts
- Directing/ Implementing/Designing After School Primary and Intermediate Science Club Curriculum
- Implementing NGSS curriculum
- ESOL endorsed degree
- Reading Endorsed degree
- Certified TIER mentor
- Clinical Educator certified
- 2nd grade team leader/chair for the2017-2018 school year
- Awarded “Technology Trendsetter of the Month” for Feb.2018
- Conduct multiple PD technology trainings on-site to staff
- Creating projects, websites, assignments, discussions for a variety of differentiated learning abilities and styles
- 21st Century Level3 certified- implementing strategies within the classroom
- TIM-O (Technology Integration Matrix Observer) certified and coach- conducting observations and instructing how to improve technology-infused lessons
- Microsoft certified educator- actively participating to become a trainer
- Getepic.com certified teacher- implement with differentiation
- Canvas proficient- actively participating as a Canvas Champion per School Board of Broward County
- Training proficient
- Recordex/Promethean interactive board proficient
THEATER CAMP SUPERVISOR
CITY OF SUNRISE
06.2011 - 06.2022
- Constructed multiple activities for children with acting and theater techniques
- Produced/Directed “Moana, Jr.,” “Lion King, Jr.,” “Shrek Jr.,” “Into the Woods, Jr.,” “Aladdin Jr.,” “Honk, Jr.”
- Acting classes
- Opening and closing procedures according to camp/city procedures
- Scheduling
- Supervising12 employees
- Ensuring the effectiveness of field trips and on-sites
- Direct customer service representative
- Inventory of supplies
- Costumer Service/ Problem Solving
- Ensuring timeliness of employees
- Making sure tasks are completed in a timely manner
NANNY
KELLY’S RESIDENCE
03.2013 - 09.2016
- Supervised14-year-old child with Asperger’s
- Tutored
- Assisted in completing homework
- Assisted in transportation needs (pick-ups and drop-offs at functions)
- Over-night trips
- Planning/Preparing meals
- Light housekeeping (dishes, laundry, dusting, picking up, etc)
SUBSTITUTE TEACHER
FLAMINGO ELEMENTARY
09.2014 - 06.2014
- Company Overview: SCHOOL BOARD OF BROWARD COUNTY, DAVIE, FL
- Taking over all class responsibilities for absent teachers
THE FRESH MARKET
06.2013 - 03.2014
- Company Overview: GROCERY STORE, FORT LAUDERDALE, FL
- Helped costumers receive items/materials needed
- Rang up groceries for costumers
- Delivered excellent customer service to customers and fellow co-workers
FAMILY EVENTS COORDINATOR
YOUNG AT ART MUSEUM
03.2012 - 12.2012
- Supervised15+ employees
- Recruit, hire, supervise, and evaluate the performance of employees
- Worked with volunteers/assigned duties
- Trained new Party Hosts
- Coordinated with parents about party details/payments
- Scheduled staff using shiftplanning.com
- Constructed multiple art activities for children
- Constructed art project lesson plans/scripts/storyboards
- Marketing of Birthday Parties at special events
- Ordered all materials needed
- Inventory of all materials
- Opening and closing procedures according to procedures
- Party Host/Coordinator (insuring the fluidity of parties consisting of10-50 children
- Costumer Service/ Problem Solving
AMBASSADOR
FUNDERDOME
09.2011 - 03.2012
- Party Host/Coordinator (insuring the fluidity of parties consisting of10-30 children
- Trained new Party Hosts
- Constructed multiple activities for children with acting and theater techniques including games
- Opening and closing procedures according to procedures
- Costumer Service/ Problem Solving
- Clowning activities
- Photography of parties in-house
WANNADO CITY
12.2008 - 09.2011
- Company Overview: CHILDREN’S EDUCATIONAL THEME PARK, SUNRISE, FL
- Team leader/ supervisor of30-50 employees per day
- Assigned tasks to employees
- Checked attendance of employees
- Opening and closing procedures
- Helped venues employees perform tasks needed assistance with
PUBLIX SUPERMARKETS
06.2006 - 03.2008
- Company Overview: GROCERY STORE, WESTON, FL
- Helped costumers receive items/materials needed
- Rang up groceries for costumers
- Delivered excellent customer service to customers and fellow co-workers
Education
Master's Degree - Instructional Technology
FLORIDA ATLANTIC UNIVERSITY
01.2020
Elementary Education
FLORIDA ATLANTIC UNIVERSITY
Davie, FL01.2014
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BROWARD COLLEGE
01.2010
Skills
- Able to train adults in technology programs
- Proficient in Canvas, training adults, Adobe Captivate, Microsoft Word, Excel, Access, Power Point, Paint, Publisher, Sway, Forms, Outlook, OneNote, Sharepoint, Outlook, Recordex, Xpress, Inspiration, shiftplanningcom all internet browsers
- Cross-functional collaboration
- Voice of customer analysis
- Customer empathy
- Data analytics
- Training programs
- Program improvement
- Customer segmentation
Hobbies and Interests
Computers, Video Graphics, Performing, Juggling, stilt walking, face painting
Certification
Elementary Education K-6
Accomplishments
- Lesson Implementation - Met all assigned learning goals through the implementation of Next Generation Science Standards
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- Named "Teacher of the Year" at Flamingo Elementary in 2024-2025.
- Won “Technology Trendsetter of the Month” award at Broward County School Board in 2018.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CUSTOMER EXPERIENCE MANAGER
PINSPIRATION ART STUDIO
03.2022 - Current
Teacher
School Board of Broward County, Florida
12.2014 - Current
CLASSROOM TEACHER
FLAMINGO ELEMENTARY
09.2014 - Current
SUBSTITUTE TEACHER
FLAMINGO ELEMENTARY
09.2014 - 06.2014
THE FRESH MARKET
06.2013 - 03.2014
NANNY
KELLY’S RESIDENCE
03.2013 - 09.2016
FAMILY EVENTS COORDINATOR
YOUNG AT ART MUSEUM
03.2012 - 12.2012
AMBASSADOR
FUNDERDOME
09.2011 - 03.2012
THEATER CAMP SUPERVISOR
CITY OF SUNRISE
06.2011 - 06.2022
WANNADO CITY
12.2008 - 09.2011
PUBLIX SUPERMARKETS
06.2006 - 03.2008
Elementary Education
FLORIDA ATLANTIC UNIVERSITY
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BROWARD COLLEGE
Elementary Education K-6
Master's Degree - Instructional Technology
FLORIDA ATLANTIC UNIVERSITY
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