Marian Carvajal

• Managed all aspects of patient referrals from initiation to completion, following established guidelines and compliance requirements.
• Scheduled specialist appointments for patients, coordinating with providers to secure timely availability.
• Contacted patients to confirm referral details and provide instructions.
• Communicated with insurance companies to secure approvals, address denials, and manage claims efficiently.
• Submitted and tracked prior authorizations through multiple insurance portals.
• Verified insurance benefits for accuracy and eligibility before processing requests
• Obtained specialist consultation notes and supporting medical documentation for continuity of care
• Sent, received, and uploaded faxes to patient charts for proper documentation.
• Monitored referral and authorization turnaround times to meet service standards.
• Maintained organized records to support compliance audits and quality improvement efforts.
• Built positive relationships with patients, providers, and insurance representatives to improve workflow efficiency.

• Provided front desk support by greeting patients, answering calls, scheduling appointments, and managing daily patient flow.
• Confirmed appointments and sent reminders to reduce no-show rates.
• Resolved patient concerns quickly and professionally, ensuring a positive experience.
• Maintained accurate, confidential records within EMR systems.
• Coordinated closely with primary care physicians to address patient needs and follow-up care.
• Tracked and responded to all incoming phone messages within required timeframe.
• Managed new patient onboarding, including initial outreach calls and appointment scheduling.
• Obtained and organized medical records from outside providers to ensure continuity of care.
• Verified insurance benefits before appointments to prevent delays in service.
• Assisted with daily administrative tasks to support overall clinic efficiency.

Demonstrated respect, friendliness and willingness to help wherever needed

• Welcomed and assisted guests in a high-traffic store, creating a friendly and positive environment.
• Provided primary customer support to internal and external customers.
• Supported and communicated store programs and standards to ensure 100% quality, safety, and cleanliness.
• Managed cash control, store opening and closing procedures, scheduling, and purchasing to maintain budget.
• Supervised and motivated employees in a fast-paced setting, delivering positive feedback and coaching.
• Applied performance data to improve operations and meet business needs.
• Supervised guests at front counter, answering questions regarding products.
• Rotated merchandise and displayed promotion to new products.
• Conducted over 200 interviews for staffing and team development.