Agnes Muana
Richmond,TX
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths, and technical abilities. Knowledgeable about CPRS charting, BCMA medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Nurse Manager
Michael E. DeBakey VA Medical Center
Houston
11.2021 - Current
- Supervised, directed, and motivated high-quality performance from nursing staff on 25 medical surgical bed unit
- Led staff meetings monthly to keep team informed of changes within organization and provide opportunities for nurses to share ideas and concerns
- Investigate and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise
- Managed staff scheduling and time off to adequately staff nursing unit and allow nurses earned time off
- Fostered improvement in staff development, personnel training, and standards of patient care
- Established and continuously optimized unit schedules and individual work assignments
- Promoted professional development opportunities to encourage nurses to pursue continuous training
- Developed strategy to target nursing and patient satisfaction issues, improve response and patient care quality
- Coordinated and implemented in-service educational programs focusing on safety and adherence to Medical center policies
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement
- Assist manager in developing goals and objectives to improve patient satisfaction monthly
- Creates work schedules for multiple shifts to confirm complete unit coverage in caring for 25 medical surgical bed
- Assist is hiring process together with Nurse Manager and HR in reviewing resumes, setting up interviews, collecting references and selection of highly qualified candidates
- Works in collaboration with other Nurse Managers, ANOD, resource center in figuring out nursing care requirements and allocating staff to different units for effective and efficient patient care
- Validates timecard and assists with second level approvals for other Nurse Managers
- Completes daily reports, EOC rounds, monthly reports, daily line audits, HAPI/CAPI reports, respond to JPSR
- Coordinates preceptorship, charge nurse training, unit, and organizational in-service for unit staff
- Integrated evidence-based nursing into practice environment for 28 nurses
- Worked at least 40 hours per month as floor nurse to maintain clinical proficiency
- Managed 28 nurses and nursing activities in 25 bed hospital by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
- Coordinated and implemented in-service educational programs focusing on safety and adherence to protocols
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off
- Evaluated skills of nursing personnel and verified staff certifications for validity
- Managed 28 nurses and nursing activities in 28-bed medical surgical beds by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Performed real-time chart audits for patients ensuring accuracy and completeness of information while capitalizing on opportunities for process improvement.
- Created work schedules for multiple shifts to confirm complete floor coverage.
- Established and continuously optimized unit schedules and individual work assignments.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Led monthly staff meetings to keep team informed of organization changes and provide opportunities for nurses to share ideas and concerns.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Managed staff scheduling and time off to adequately staff unit and allow nurses to take time off.
- Worked at least 40 hours per month as floor nurse to maintain clinical proficiency.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted daily EOC rounds by inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued compliance with organization policy.
Charge Nurse
Michael E. DeBakey VA Medical Center
Houston
05.2012 - Current
- Supervised and managed daily scheduling, tasking, and administration
- Collaborated with other healthcare professionals to provide quality patient care
- Monitored nursing care, patient assessment processes, and treatment implementations
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care
- Cared for patients' wounds and changed dressings
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Educated family members and caregivers on patient care instructions
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency
- Recorded details regarding therapies to keep patient charts updated
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on 25 medical surgical unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conduct daily shift huddle to inform staff of changes in patient care assignments.
Interim Assistant Nurse Manager
Michael E. DeBakey VA Medical Center
Houston
10.2015 - 12.2016
- Supervised, directed, and motivated high-quality performance from nursing staff
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off
- Established and continuously optimized unit schedules and individual work assignments
- Fostered improvement in staff development, personnel training, and standards of patient care
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Worked at least 120 hours per month as floor nurse to maintain clinical proficiency
- Managed 32 nurses and nursing activities in 25 medical surgical bed by providing comprehensive nursing guidance and maintaining outstanding patient satisfaction and care standards
- Coordinated with SDC and implemented in-service educational programs focusing on safety and adherence to protocols
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Assist in completing yearly competencies of nursing staff and verified staff certifications for validity.
- Worked at least 120 hours per month as floor nurse to maintain clinical proficiency.
Charge Nurse
Michael E. DeBakey VA Medical Center
Houston
10.2010 - 11.2012
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments
- Conducted daily shift briefs to inform staff of changes in patient care assignments
- Supervised and managed daily scheduling, tasking, and administration
- Collaborated with other healthcare professionals to provide quality patient care
- Monitored nursing care, patient assessment processes, and treatment implementations
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift
- Implemented quality patient care techniques to align with safety, health, and organizational regulations
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust
- Supervised patient admissions and discharges from hospital to home care, rehabilitative facility, or self-care
- Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care
- Cared for patients' wounds and changed dressings
- Developed and implemented specific nursing care plans to cater to individual patient needs
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies
- Provided skilled, timely and level-headed emergency response to critically-ill patients
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission
- Educated family members and caregivers on patient care instructions
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans
- Recorded details regarding therapies to keep patient charts updated
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
LVN Charge Nurse
Seven Acres Jewish Senior Care
Houston
03.1999 - 08.2010
- Documented medications administered, treatments, and patient procedures performed in appropriate records according to privacy requirements on 25 Skilled unit beds
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with other departments
- Communicated with clients and family members and give updated on plan of care plans and advocated for their needs
- Precept new nurses in proper techniques, care standards, operational procedures, and safety protocols
- Monitored nursing care, patient assessment processes, and treatment implementations
- Implemented quality patient care techniques to align with safety, health, and organizational regulations
- Conducted daily shift briefs to inform staff of changes in patient care assignments
- Collaborated with other healthcare professionals to provide quality patient care
- Supervised and managed daily scheduling, tasking, and administration
- Developed and maintained close relationships with patients and families to facilitate smooth communications, provide encouragement and build trust
- Assisted in development and implementation of new policies and procedures to improve healthcare quality
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
- Developed and implemented individualized patient care plans.
LVN Floor Nurse
Oak Bend Hospital
Rosenberg
04.1999 - 06.2006
- Assessed patients' temperature, pulse, blood glucose and blood pressure and recorded in electronic medical records
- Documented accurate and complete patient information to address patient problems and expected outcomes
- Assisted with admissions, transfers, and discharges
- Responded to patient requests timely
- Worked with multidisciplinary team
- Administered medications
- Used aseptic techniques to provide sterilized wound care and dressing applications
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising nurse
- Assisted with feeding and monitored intake
- Obtained patient vital signs and input/output measurements from inpatients
- Delivered updates in patient status to charge nurse, recording changes in medical records
- Answered incoming phone calls from patients to provide basic assistance
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments
- Delivered emotional support to patients and families during challenging times
- Helped long-term care residents with bathing, dressing, feeding, and other daily living activities
- Coordinated patient transfers to other facilities.
- Administered basic patient care and treatments by dressing wounds, treating bedsores, giving enemas and performing catheterizations
Education
Master of Arts -
Lee Central High School
Bishohouspville, SC03.2020
Master of Science - Nursing
Grand Canyon University
Phoenix, AZ02.2019
Master of Science - Nursing Leadership And Management
Grand Canyon University
Phoenix, AZ2019
Bachelor of Science - Nursing
Prairie View A & M University
Prairie View, TX06.2010
Skills
- Task Delegation
- Staff Assignments/schedule
- Direct Patient Care
- Staff Development and training
- Treatment plan implementation
- Patient Care Delivery
- Strong Clinical Judgment
- Staff Supervision
- Critical Thinking
- Patient Education and Advocacy
Accomplishments
- Supervised team of 28 staff members.
- Collaborated with team of 6 in the development of outside line documentation.
- Achieved zero CLABSI by completing chart audits with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Employee of the month on unit 5B in 2022
Certification
Basic Life Support (BLS)
Additional Information
Committees:
Clinical Staff Council
Nursing Informatics
Unit Skin Resource Champion
Staff Methodology Unit
Staff Methodology Unit
Unit Shared Governance
Affiliations
- American Nurses Association
- Texas Nurses Association
Timeline
Assistant Nurse Manager
Michael E. DeBakey VA Medical Center
11.2021 - Current
Interim Assistant Nurse Manager
Michael E. DeBakey VA Medical Center
10.2015 - 12.2016
Charge Nurse
Michael E. DeBakey VA Medical Center
05.2012 - Current
Charge Nurse
Michael E. DeBakey VA Medical Center
10.2010 - 11.2012
LVN Floor Nurse
Oak Bend Hospital
04.1999 - 06.2006
LVN Charge Nurse
Seven Acres Jewish Senior Care
03.1999 - 08.2010
Master of Arts -
Lee Central High School
Master of Science - Nursing
Grand Canyon University
Master of Science - Nursing Leadership And Management
Grand Canyon University
Bachelor of Science - Nursing
Prairie View A & M University