Agnes Nduka PharmD
Hopewell Junction,NY
Summary
Driven pharmacist with comprehensive training in community, clinical, and institutional pharmacy. Highly skilled in pharmacy operations management, customer service and education, and program management. Demonstrated leadership skills that enhance pharmacy workflows, streamline operations, and drive sales goals. Seeking to take next career step with a respected organization that rewards talent, hard work, and results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Staff Pharmacist
Walgreens
Wappingers Falls, NY
08.2025 - Current
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Collaborated with healthcare professionals to develop customized medication plans, ensuring optimal patient outcomes.
- Enthusiastically answered questions regarding medications and side effects and printed out detailed information on pharmaceuticals for customers.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Effectively resolved insurance rejections and other billing issues.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
- Optimized workflow processes for faster prescription filling, resulting in improved patient satisfaction levels.
Pharmacy Manager
Riteaid Pharmacy
Poughkeepsie, NY
04.2021 - 07.2025
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Recommended OTC devices or medication options to help mitigate individual symptoms.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Managed budget effectively, controlling expenses while ensuring pharmacy was well-stocked and staffed.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Ensured compliance with all regulatory requirements, conducting regular audits and staff training sessions.
- Increased patient satisfaction with personalized medication counseling sessions.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Led team to exceed regional targets for flu vaccinations, conducting community outreach and education.
- Improved team morale and reduced turnover through development and implementation of comprehensive staff training program.
Education
Doctor of Pharmacy - PharmD
State University of New York at Buffalo
Buffalo2013
Bachelor of Arts - History
State University of New York at Buffalo
Buffalo, NY2008
Associate of Applied Science - Veterinary Technology
LaGuardia Community College
Queens, NY2003
Skills
- Medication Formulation and Compounding
- Vaccination Administration
- Medication Therapy Management
- Pharmacy Operations Management
- Process Improvement and Quality Control
- Pharmacy Leadership
- Involved in COVID-19 testing and vaccine administration
Pharmacy Experience
Medication Preparation, Vaccination Administration, and Community Health
- Interpret, review, and fill prescription orders; identify therapeutic contraindications and work with prescribing physician to resolve incompatibilities to mitigate adverse reactions.
- Count, measure, and compound prescribed medications and therapies; proficiency in intravenous admixture and unit dose dispensing.
- Administer vaccinations at community health events and retail pharmacy settings; inform patients/customers on recommended vaccinations, schedules, and side effects.
Patient Education and Customer Service
- Counsel customers on prescribed and OTC medication self-administration and self-management.
- Advise customers on cost-effective, therapeutically equivalent medication substitutions to drive pharmacy sales and save customers money.
- Facilitate blood pressure monitoring and blood glucose testing, and educate customers on disease process, prevention, and management, including nutrition and lifestyle self-management.
- Strengthen relationships with customers/patients through exceptional service, personalized education, and counseling.
Pharmacy Operations
- Communicate with third parties such as insurance providers to define billing procedures and billing codes, determine services covered and submit claims for prescriptions; investigate issues or rejections and communicate issues to patients, prescribing physicians, and other health care providers.
- Work with internal and external pharmacy partners to provide continuous service to customers; transfer prescriptions to and from external pharmacies.
- Experience with COVID-19 testing and vaccine administration at clinics and pharmacy.
Process Improvement and Program Management
- Oversee medication therapy management (MTM) programs, including targeted patient care initiatives, medication review and follow-up, and identification, prevention, and resolution of drug-related issues; proficient in Mirixa MTM program support and management.
- Implement and maintain policies to streamline inventory management and maintain compliance with regulating agencies; control databases, security, and stock for legend, controlled, and compounded drugs; audit inventories, reconcile actual product counts against computer system counts, remove expired medications, and flag drugs expiring in next 6 months.
- Actualize strategies to improve and optimize pharmacy workflows, resolve recurring prescription issues, and communicate issues to customers and pharmacy staff.
Professional Experiences
Staff FT Pharmacist, Walgreens Pharmacy Wappingers Falls NY 8/2025 - present
Pharmacy Manager, Rite Aid Pharmacy Poughkeepsie NY, 5/2021-7/2025
Staff FT Pharmacist, CVS Health, Queens and Newburgh NY, 8/2017-5/2021
Staff Pharmacist, Pharmacy World, St. Albans, NY, 3/2016 - 3/2017
Supervising Pharmacist , Live Good Pharmacy, Brooklyn, NY, 8/2014 – 7/2016
Pharmacist, S&A Superdrugs Pharmacy II , Queens, NY, 8/2016 - 3/2017 [maternity leave 11/2016 - 1/2017]
Pharmacist/Pharmacy Tech/Intern , Rite Aid Pharmacy, NY, 7/2006 – 7/2014
Pharmacy Practice Experiences
Advanced: Institutional/Clinical, Forest Hills Hospital, Forest Hills, NY, 4/2013 – 5/2013
Advanced: Ambulatory, BioScrip (HIV Specialty)Pharmacy, New York, NY, 2/2013 – 3/2013
Advanced: Community, Waldbaums Pharmacy, Brooklyn, NY, 1/2013 – 2/2013
Advanced: Community, Pathmark Pharmacy, Brooklyn, NY, 8/2012 – 9/2012
Advanced: Community, B&T Marlboro Pharmacy, Brooklyn, NY, 7/2012 – 8/2012
Advanced: Institutional, VA NY Healthcare System, Buffalo, NY, 5/2012 – 6/2012
Intermediate: Institutional/Clinical, Erie County Medical Center, Buffalo, NY, 4/2012 -5/2012
Intermediate: Community, Tops Pharmacy, Buffalo, NY, 9/2011 – 11/2011
Introductory: Institutional, Roswell Park Cancer Institute, Buffalo, NY, 4/2009
Introductory: Institutional, Wegmans Pharmacy, Buffalo, NY, 2/2009
Introductory: Clinical, TLC Health Network, Irving, NY, 1/2009 – 2/2009
Wellness Clinic Experiences
Rite Aid Pharmacy, Buffalo/Brooklyn, NY, 11/2008 - 6/2013
Walgreens Pharmacy, Buffalo, NY, 4/2012
Walgreens Pharmacy, Williamsville, NY, 12/2011
Pendleton Center United Methodist Church, Tonawanda, NY, 1/2009
Shofield Residence, Tonawanda, NY, 1/2009
Certification
Cardiopulmonary Resuscitation (CPR) Certification, 2014 - Current
New York Pharmacy License, #059435, Current
Affiliations
Pharmacists Society of the State of New York (PSSNY), 2013 – Current
American Pharmacists Association (APhA), 2007
Student National Pharmaceutical Association (SNPhA), 2007-2012
- Vice President, 2009 – 2012
Timeline
Staff Pharmacist
Walgreens
08.2025 - Current
Pharmacy Manager
Riteaid Pharmacy
04.2021 - 07.2025
Doctor of Pharmacy - PharmD
State University of New York at Buffalo
Bachelor of Arts - History
State University of New York at Buffalo
Associate of Applied Science - Veterinary Technology
LaGuardia Community College