Agnes Opoku Agyeman
Suffolk,Virginia
Summary
Dedicated and empathetic Medical Assistant with 7+ years of extensive experience in providing a variety of healthcare services and administrative assistant to support organizational objectives. Possess a genuine passion for delivering premium, compassionate patient care by cultivating trust and rapport with diverse patients through excellent communication and interpersonal skills. Dedicated to complying with regulatory and practice standards and adapt at managing multiple responsibilities in a fast-paced and high-stressing environment.
Overview
6
6
years of professional experience
Work History
Breast Clinic General Duty Hospital Corpsman
NMRTC, Portsmouth
Portsmouth, VA
02.2023 - Current
- Provides initial patient contact to all eligible beneficiaries.
- Operates equipment in or pertaining to patient care within the Breast Clinic.
- Patient check-in procedures: chief compliant, vital signs, height, weight, allergies, medical history and medical and other pertinent information
- Verify patients with 2 patient identifiers.
- Anticipates changes in patient status and initiates emergency procedures (CPR) if needed.
- Carries out healthcare provider orders utilizing proper documentation.
- Provide medical support to contract civilians, ancillary and reserve staff.
- Ensures infection control and bloodborne pathogen procedures are followed at all times.
- Ensures safety measures are adhered to, as directed by the command policy, and complete area-specific competencies.
- Understands and uses the MHS Genesis for department appropriate reports, forms and documentation
- Ensures participation in and documentation of formal and informal classroom instructions and in-services for training purposes.
Medical Surgical Corpsman
Naval Medical Center Portsmouth
Portsmouth, Virginia
03.2020 - 01.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Registered new patients into practice management software program accurately entering demographic information.
Care Concierge
View Pointe Assisted Living
Colorado Springs, CO
10.2018 - 07.2019
- Greeted residents, scheduled appointments and follow up and answered their inquiries.
- Provided first aid support and recommend referrals to outside medical providers.
- Deliver amazing service to our patients and residents by communicating through messaging, email and phone
- Support our clinicians with patient coordination as well as actively seek to improve the provider workflow
- Provide ongoing case management and chart reviews to ensure patients are ready for their appointments
- Work with patients and providers to make sure their medical needs - including laboratory orders and prescriptions - are being fulfilled
- Triage calls from pharmacies, external providers and insurance companies
- Relay customer insights to support product development and improvement.
- Provide other duties as assigned by the Charge nurse.
- Assisted the care team with patient care.
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
Education
Military Medical Training - Hospital Corpsman Advanced Technical Field
Medical Education And Training Campus
San Antonio, TX02-2020
Some College (No Degree) - Nursing Education
Pikes Peak Community College
Colorado Springs, CO05-2018
Associate of Arts - Management Studies
Institute of Commercial Management, UK
United Kingdom03.2018
High School Diploma -
Krobo Girls High School
Ghana07.2015
Skills
- HIPAA Compliance
- Medical Terminology
- Phlebotomy
- Patient Flow Management
- Patient Relations
- Electronic Medical Records
- Inventory and Supply Management
- Medical Records Management
- Qualified Medication Administration Personnel
- Customer Relationship Management (CRM)
- Vital Sign Monitors
- Adaptable
- Electrocardiography (EKG)
- Conflict Resolution Abilities
- Team Management and Supervision
- Patient Management
- Customer Service
- CPR
- Documentation Expert
- Complex Problem-Solving
- Certified in Basic Life Support (BLS)
- Understands Medical Procedures
Timeline
Breast Clinic General Duty Hospital Corpsman
NMRTC, Portsmouth
02.2023 - Current
Medical Surgical Corpsman
Naval Medical Center Portsmouth
03.2020 - 01.2023
Care Concierge
View Pointe Assisted Living
10.2018 - 07.2019
Associate of Arts - Management Studies
Institute of Commercial Management, UK
High School Diploma -
Krobo Girls High School
Military Medical Training - Hospital Corpsman Advanced Technical Field
Medical Education And Training Campus
Some College (No Degree) - Nursing Education
Pikes Peak Community College
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