AGNES REYES CASTRO
Oxnard,CA
Summary
Experienced administrative and customer support professional with more than 15 years of experience across customer service, executive administration, HR support, training coordination, and office operations in international and multicultural environments. Proven ability to manage calendars, travel coordination, employee records, customer communications, reporting, and high-volume administrative workflows while maintaining confidentiality and accuracy. Strong background supporting executives, coordinating training programs, handling customer escalations, and delivering professional front-office support. Proficient in Microsoft Office Suite, records management, and multitasking in fast-paced environments. Also, I had an extensive work experienced as a Caregiver (Facility and In-Home Care). I am looking forward to work as a Medical Assistant since I had the certificates and would love to work in the medical field..
Certified Clinical Medical Assistant with strong foundation in patient care, medical procedures, and administrative tasks. Skilled in collaborating with healthcare teams to ensure efficient and effective patient outcomes. Known for adaptability, reliability, and results-driven approach. Proficient in medical software, patient communication, and clinical protocols.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Caregiver (Part - Time)
Dream Haven Care Facility & MBJ Home Care
Santa Paula And Oxnard
2023 - 2025
- Provide care to the patients in their daily living. Prepare meals, medication and assist them in bathing and grooming.
Customer Service Representative (Phone, Chat & Email Support)
TELUS International-McKinley
Makati
07.2020 - 10.2022
- Assisted candidates through the Prometric exam screening and check-in process while ensuring compliance with testing protocols.
- Provided phone, chat, and email support for customer inquiries and technical issues.
- Guided candidates through examination procedures and troubleshooting during online testing sessions.
- Maintained professionalism and accuracy while handling high-volume customer interactions.
- Escalated technical concerns appropriately and documented customer interactions thoroughly.
Executive Assistant/Sales & HR Support
Top Solutions Qatar
Doha, Qatar
08.2013 - 12.2014
- Served as the primary administrative support for executive leadership and internal departments.
- Managed calendars, appointments, travel arrangements, hotel bookings, and business correspondence.
- Coordinated meetings, prepared reports, took meeting minutes, and maintained confidential files.
- Assisted with HR functions including recruitment coordination, interview scheduling, employee file maintenance, visa processing, attendance monitoring, and onboarding support.
- Supported accounting and administrative functions including petty cash, reimbursements, invoices, and records management.
- Assisted with event coordination, exhibition planning, vendor communication, sponsorship coordination, and promotional materials.
- Handled incoming calls, emails, mail distribution, scanning, faxing, photocopying, and office documentation.
Customer Service Representative / Upselling Specialist
SPI Global
Ortigas, Philippines
07.2011 - 02.2012
- Assisted customers with debit card account inquiries and account support services.
- Resolved customer concerns while maintaining quality communication and customer retention standards.
- Educated customers regarding account usage, services, and issue resolution.
- Prepared reports regarding unresolved complaints and escalated issues when necessary.
Administrative Assistant & Training Administrator
Alfardan Automobiles/Group
Doha, Qatar
05.2007 - 02.2011
- Coordinated administrative and training support functions for new and existing employees.
- Prepared training manuals, presentations, attendance tracking, and training documentation.
- Scheduled training sessions, arranged travel accommodations, and coordinated logistics.
- Managed reports, employee records, evaluations, invoices, and confidential documents.
- Supported HR and accounting departments with administrative coordination and communication.
- Maintained vendor communication and resolved onsite administrative issues.
- Assisted leadership with correspondence, meeting coordination, and office management duties.
Accounting Staff
Rizal Technological University
Mandaluyong City, Philippines
06.1999 - 03.2002
- Assisted with payroll processing, bookkeeping support, disbursement vouchers, and financial documentation.
- Maintained student and employee account records while ensuring confidentiality and accuracy.
- Supported admissions and scholarship-related administrative processes.
- Coordinated reports, correspondence, and accounting documentation for department operations.
Education
Bachelor of Science - Business Administration (Management)
Rizal Technological University
Philippinesundefined
Colegio de Santo Niño
Laguna, Philippinesundefined
Laguna College of Business Administration (LCBA)
PhilippinesMBA Coursework - Major in English (Undergraduate Studies)
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Access
- Data Entry & Reporting
- Calendar Management Systems
- Office Filing & Documentation Systems
- Electrocardiogram (ECG)
- Vital Signs
- Capillary Blood Sample
- TB test
- Intramuscular and Intradermal Injection
- CLIA waved (Urine and Blood Sample)
- Sub Q Injection
- Medical Record (EHR)
Certification
- Clinical Medical Assistant Certification-Oxnard Adult School (May 2026)
- BLS Certification
- First Aid & CPR Certification
Languages
English
Spanish
ADDITIONAL INFORMATION
- Strong multitasking and organizational abilities
- Experienced working in multicultural and international environments
- Professional verbal and written communication skills
- Adaptable, dependable, and detail-oriented
Timeline
Customer Service Representative (Phone, Chat & Email Support)
TELUS International-McKinley
07.2020 - 10.2022
Executive Assistant/Sales & HR Support
Top Solutions Qatar
08.2013 - 12.2014
Customer Service Representative / Upselling Specialist
SPI Global
07.2011 - 02.2012
Administrative Assistant & Training Administrator
Alfardan Automobiles/Group
05.2007 - 02.2011
Accounting Staff
Rizal Technological University
06.1999 - 03.2002
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Colegio de Santo Niño
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Laguna College of Business Administration (LCBA)
MBA Coursework - Major in English (Undergraduate Studies)
Caregiver (Part - Time)
Dream Haven Care Facility & MBJ Home Care
2023 - 2025
Bachelor of Science - Business Administration (Management)
Rizal Technological University