Agnes Sene-Farani
Everett,WA
Summary
Experienced records and data management professional with 10+ years of experience supporting student records, admissions, and database accuracy. Known for strong organization, customer service, and problem-solving. Detail-oriented administrative professional with a proven ability to multitask, support students and families, and improve office workflows. Dependable office professional with a strong background in student services and transcript research. Recognized for clear communication, accuracy, and adaptability. Eager to acquire new skills and excel in the role. Enthusiastic contributor committed to fostering teamwork and reaching common goals.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Student Records Technician
American Samoa Community College (ASCC)
Pago Pago, American Samoa
06.2012 - 10.2016
- Managed electronic and paper records for American Samoa Community College.
- Processed incoming record requests from staff and students promptly.
- Reviewed and updated record data to support database accuracy.
- Worked with departments to improve records management processes.
- Trained new staff on record-keeping procedures to ensure compliance and accuracy.
- Entered data and prepared documents, spreadsheets, reports, and other materials.
- Answered routine administrative questions and resolved customer issues.
- Manually verified and researched academic transcripts from the 1970s through the current year.
- Entered new findings and transcript changes into the system.
- Accepted SAT and ACT scores for English and math placement.
- Facilitated the placement test process to ensure a smooth experience for students.
- Supported the admissions officer in scoring placement tests to facilitate accurate student assessments.
- Helped students with class registration.
- Advised students on required classes for their major.
- Entered student schedules into the system.
- Assessed and resolved parents' questions regarding the admissions process and registration.
- Trained new staff on posting admissions in the system.
- Trained an admissions officer on the system in 2014.
- Cross-trained with supervisor oversight alongside the admissions officer and registrar.
- Traveled for professional development in 2011.
Clerk Specialist IV
Admissions & Records (ASCC)
Pago Pago, American Samoa
04.2009 - 06.2012
- Processed student applications and maintained accurate admission records.
- Accepted SAT and ACT scores for English & Math placements.
- Supervised administration of placement tests for students
- Guided prospective students through inquiries, clarifying admission procedures and requirements.
- Facilitated communication between applicants and admissions staff via email and phone, ensuring timely responses.
- Organized files and updated the admissions database for easy access to applicant information.
- Provided training to new staff on admissions software and office procedures.
- Assisted in coordinating office events and meetings for team collaboration.
- Utilized software for data entry and record maintenance effectively.
- Prepared reports and summarized information for staff support.
- Communicated with students, parents, and faculty to address inquiries and provide assistance promptly.
- Collaborated with colleagues to improve workflow and enhance office efficiency.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Clerk Specialist III
Admission & Records Office (ASCC)
Pago Pago, American Samoa
10.2007 - 04.2009
- Monitored office supply inventory and restocked materials for daily operations.
- Helped process new admissions applications by collecting required documents.
- Executed document copying to ensure student files were complete and organized.
- Managed incoming calls and resolved basic admissions and records questions.
- Supported front desk tracking through management of the office customer sign-in sheet.
- Contributed to new student orientations through welcoming support and coordination of assigned tasks.
- Provided runner support for student registration and directed students to subsequent registration stages.
- Organized applications and documents alphabetically for easy filing.
- Organized documents through systematic filing and creation of physical files.
- Accessed and extracted files from the archive to provide necessary information for current operations.
- Prepared a monthly report detailing daily tasks for ongoing tracking.
Computer Lab Assistant
American Samoa Community College (ASCC)
Pago Pago, American Samoa
10.2005 - 10.2007
- Assisted students with computer hardware and software troubleshooting.
- Maintained lab equipment to ensure optimal functionality and performance.
- Monitored lab usage to maintain a productive learning environment for students.
- Managed inventory of lab supplies to ensure availability for student projects.
- Facilitated the use of computer software and hardware for faculty and students.
- Maintained inventory of supplies for the computer lab.
- Resolved technical issues related to network connections and internet access.
- Performed daily maintenance tasks such as patching and cleaning.
- Managed laboratory software, tested materials, and verified the security of hardware.
- Collaborated with IT staff members on projects related to system upgrades or implementation.
- Monitored computer usage to ensure proper use by students, staff, and faculty.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Supported students in typing academic papers by guiding formatting and structure..
- Guided students in creating PowerPoint presentations, focusing on design and content organization.
- Helped students navigate Microsoft Word, teaching them to format documents and utilize features effectively.
- Guided students in utilizing Microsoft Excel for data organization and analysis through practical exercises.
- Applied and assisted 1,000+ students with the FAFSA application (financial Aid) online.
- Assisted with FAFSA night outreach for senior high school students and families, and for the community each semester.
- Trained by the financial aid manager in cross-functional tasks.
Education
Associate of Arts - Liberal Arts
American Samoa Community College
Pago Pago, American Samoa08-2004
Associate of Arts - Pre - Law
American Samoa Community College
Pago Pago, American Samoa08-2004
Skills
- Records Management
- Data management
- Data Entry
- Problem solving
- Multitasking
- Customer Service
- Team player
- Resilience
- Patience & Understanding
Languages
Samoan
Native/ Bilingual
English
Professional
Timeline
Student Records Technician
American Samoa Community College (ASCC)
06.2012 - 10.2016
Clerk Specialist IV
Admissions & Records (ASCC)
04.2009 - 06.2012
Clerk Specialist III
Admission & Records Office (ASCC)
10.2007 - 04.2009
Computer Lab Assistant
American Samoa Community College (ASCC)
10.2005 - 10.2007
Associate of Arts - Liberal Arts
American Samoa Community College
Associate of Arts - Pre - Law
American Samoa Community College