Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Agnes M. Recinos

Temple

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Fraud Specialist

JPMorgan Chase
05.2022 - 09.2024


  • Problem solving and analytics
  • Detail oriented with good organization skills
  • Able to work independently, make appropriate decisions and escalate when appropriate and work in a team environment
  • Demonstrates ability to own, research and resolve complex services issues
  • Ability to learn and follows policies, procedures and processes quickly
  • Superior attention to detail
  • Excellent communication skills and the ability to multitask.

Armed Security Supervisor

Allied Universal Security Services
09.2018 - 04.2022
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Managed team schedules to provide effective security coverage for building needs.

Front End Assistant

Super Max Market
01.2015 - 03.2017
  • Worked flexible schedule and extra shifts to meet business needs.
  • Managed multiple projects simultaneously while adhering to strict deadlines and maintaining exceptional quality standards.
  • Conducted usability testing and resolved issues to ensure seamless user experiences.

Education

Bachelor Of Arts - Criminal Justice

Inter American University of Puerto Rico Metropolitan Campus
06.2018

Skills

  • Transaction monitoring
  • Conflict Resolution
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Computer Skills
  • Organizational Skills
  • Excellent Communication
  • Active Listening
  • Complaint resolution
  • Call Center Operations

Languages

Spanish
Native or Bilingual

Timeline

Fraud Specialist

JPMorgan Chase
05.2022 - 09.2024

Armed Security Supervisor

Allied Universal Security Services
09.2018 - 04.2022

Front End Assistant

Super Max Market
01.2015 - 03.2017

Bachelor Of Arts - Criminal Justice

Inter American University of Puerto Rico Metropolitan Campus

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Agnes M. Recinos