BRENDA ROMAN
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. adept at working effectively unsupervised and quickly mastering new skill.
Overview
17
17
years of professional experience
Work History
Fraud Specialist
Citibank
05.2008 - Current
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
- Evaluated customer data to identify and prevent fraudulent activities.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Ensured consistency and accuracy of costumer date through thorough verification processes.
- Documented any changes made within the system that are intended to help reduce the incidence of fraud.
- Utilize data analysis techniques to identify patterns and trends suggesting potential fraudulent activities.
- Conducted thorough reviews of costumer accounts, documents and electronics records to identify potential irregularities.
Education
Associate of Science - Business Administration
Bayamon Technical College
Bayamon, PR05-1997
High School Diploma -
Rexville High School
Bayamon, PR05-1989
Skills
- Fraud prevention
- Transaction monitoring
- Cybersecurity awareness
- Ethical standards
- Investigation techniques
- Attention to detail
- Verbal and written communication
- Organizational skills
- Telephone and email etiquette
- Analytical thinking
- Fraud detection
- Transaction review
- Procedure review
- Data analysis
- Effective communication
- Dispute resolution
- Trend analysis
- Loss prevention
- Activity monitoring
Languages
Spanish
Professional Working
Assist Retail Department
Received calls from Sears, Macy's, Home Depot, assist as an interpreter.
coaching
Helped coaching new hires following HUB and procedures.
Sawgrass Pilot
Worked with Sawgrass Pilot, looking for possible glitch, software errors related to fraud department.
Timeline
Fraud Specialist
Citibank
05.2008 - Current
Associate of Science - Business Administration
Bayamon Technical College
High School Diploma -
Rexville High School
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