HELEN CAMPBELL
Zanesville
Summary
Seasoned Fraud Specialist and Store Manager with a proven track record in fraud prevention and customer service excellence, notably at JPMorgan Chase. Skilled in investigative techniques and fostering positive customer interactions, I have significantly reduced fraud incidents by 30%. Expert in banking operations and adept at leading teams to achieve operational efficiency and customer satisfaction.
Experienced with fraud detection and prevention techniques, ensuring protection of organizational assets. Utilizes advanced analytical skills to identify and investigate suspicious activities. Track record of implementing effective fraud prevention strategies and maintaining compliance with regulatory standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fraud Specialist
JPMorgan Chase
Westerville, OH
03.2024 - Current
- Investigated and analyzed complex financial transactions for evidence of fraud.
- Reviewed customer accounts, documents and electronic records for suspicious activities.
- Maintained an up-to-date knowledge of relevant laws, regulations, industry practices and best practices relating to fraud prevention.
- Ensured compliance with all applicable laws, regulations, standards and guidelines pertaining to anti-fraud efforts.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
- Maintained up-to-date knowledge of fraud trends, techniques, and regulatory requirements affecting the industry.
Brand Ambassador
American Eagle Outfitters, Inc
Zanesville, OH
06.2021 - Current
- Promoted brand awareness through engaging interactions with customers in-store and at events.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Assisted in planning and executing promotional events to drive customer engagement and sales.
- Collaborated with team members to maintain store presentation standards and visual merchandising guidelines.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Communicated product information with confidence and educated consumers about company.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers.
- Collaborated with team members to achieve sales targets through effective product knowledge sharing.
- Trained new associates on sales techniques and customer engagement strategies, promoting a cohesive team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Credit Card Specialist
JPMorgan Chase
Columbus, Ohio
05.2021 - Current
- Managing accounts: Opening, maintaining, and adjusting credit card accounts.
- Processing payments: Handling debits to accounts for autopayments, balance transfers, and payments reconciliations.
- Maintaining knowledge: Staying up to date with industry practices, laws, and regulations.
- Ensuring quality service: Overseeing customer service, responding to inquiries, and interpreting policies and procedures.
- Assisted in troubleshooting technology issues.
Store Management
FinishLine and FinishLine Mac's
Columbus, Ohio
06.2013 - 05.2021
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Trained and mentored associates to teach daily tasks and procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
Sandwich Artist, Asst Manager
Subway
Zanesville and Columbus, Ohio
04.2012 - 06.2020
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained new employees to perform duties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
Education
High School Diploma -
Zanesville High
Zanesville, Ohio05-2010
Some College (No Degree) - Computer Science
Columbus State
Columbus, OhioSkills
- Cash handling
- Customer service
- Order taking
- Banking operations
- Fraud prevention
- Investigation techniques
- Fraud patterns
- Telephone and email etiquette
- Account information review
- Investigative techniques
- Ethical standards
- Service delivery support
- Verbal and written communication
- Food and beverage knowledge
- Supply replenishment
- Cost computation
- Meal and beverage serving
- Payment processing
- Order relaying
- Dish cleaning
- Drink preparation
- Station cleaning and arrangement
- Food preparation
- Container filling
- Transaction monitoring
- Anti-fraud systems
- Fraud detection
- Transaction review
- Case management
- Procedure review
- Effective communication
- Dispute resolution
- Call management
- Loss prevention
- Continuous improvement
- Time management abilities
- Professional demeanor
- Problem-solving aptitude
Websites
Accomplishments
- Assisted in helping teammates
- Awards for volunteering
- Being recolonized for staying a top performer
Certification
- Six Sigma – Green Belt, 07/18/22, CFC7E4A4, Aveda Business Institute
- Six Sigma – Yellow Belt, 10/26/22, 4373-25425025, Aveda Business Institute
- Six Sigma – White Belt, 07/18/22, 3wm9ak0131, Aveda Business Institute
Activities and Honors
Volunteer for the Special Olympics in Ohio, Thrive round table
Timeline
Fraud Specialist
JPMorgan Chase
03.2024 - Current
Brand Ambassador
American Eagle Outfitters, Inc
06.2021 - Current
Credit Card Specialist
JPMorgan Chase
05.2021 - Current
Store Management
FinishLine and FinishLine Mac's
06.2013 - 05.2021
Sandwich Artist, Asst Manager
Subway
04.2012 - 06.2020
Some College (No Degree) - Computer Science
Columbus State
High School Diploma -
Zanesville High