Crystal Enich
Orlando
Summary
Dedicated professional with 18 years of diverse experience seeking a Customer Service Rep role. Proven expertise as a Fraud Specialist at Navy Federal Credit Union, handling complex customer issues and cash transactions. Strong skills in communication, customer support, and documentation review, complemented by a solid background in financial services and technical support.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fraud Specialist
Navy Federal Credit Union
11.2022 - 08.2024
- Managed investigations of credit card and debit card fraud, ensuring timely resolution and customer satisfaction
- Analyzed fraud trends and patterns to improve security measures and prevent future fraudulent activities
- Handled Home Equity Line of Credit (HELOC) fraud cases and cash handling tasks, maintaining accuracy and compliance with financial regulations
Entry Wellness Screener
Sacred Heart Hospital
08.2020 - 10.2022
- Conducted entry screenings for hospital visitors, effectively identifying symptoms such as fever and ensuring compliance with COVID-19 safety protocols
- Engaged with individuals entering the facility by asking targeted questions to assess potential COVID-19 exposure and symptoms
Cargo Agent
Global Security
03.2017 - 07.2018
- Ensured the secure and efficient handling of cargo pallets at Miami International Airport, maintaining high standards of safety and accuracy during loading operations
- Monitored and maintained the integrity of cargo pallets from preparation through to aircraft loading, preventing mishandling and ensuring compliance with security protocols
Supervisor
All Discount Lawn Service
06.2005 - 07.2018
- Reviewed team performance and ensured quality control, leading to improved service delivery and successful completion of land contracts
- Managed client proposals and coordinated property maintenance tasks, such as trash removal, lock changes, and palm tree planting, enhancing operational efficiency
Driver Helper
UPS
10.2015 - 01.2016
- Assisted delivery drivers in efficiently distributing packages, ensuring timely and accurate delivery to enhance customer satisfaction
- Contributed to maintaining organized loading areas, optimizing route planning, and reducing delivery times during peak seasonal periods
Shift Leader
Kmart, Sears Holding
09.2010 - 02.2013
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
Front Desk Receptionist
MCO Construction and Services, Inc.
03.2004 - 06.2011
- Answered and directed phone inquiries, managed appointment scheduling, and provided administrative support by preparing PowerPoint presentations and typing proposals
- Facilitated communication and organizational tasks by attending meetings and assisting with travel arrangements
Education
High school diploma - General Education
Cornerstone Alternative Charter High School
Townsend, GA06.2020
Skills
- Customer Service
- Retail
- Landscaping
- Security
- Telemarketing
- Sales Support
- Retail Sales
- Loss Prevention
- Cold Calling
- Inside Sales
- Sales Management
- Surveillance
- Merchandising
- Freight Experience
- Recruiting
- Negotiation
- Documentation Review
- Leadership
- Outside Sales
- Payroll
- Account Management
- Salesforce
- Presentation Skills
- Food Safety
- Pricing
- Business Development
- CRM Software
- Project Management
- Microsoft Outlook
- Administrative Experience
- Management
- Upselling
- Purchasing
- Google Docs
- Medical Terminology
- Research
- Quality Assurance
- Profit & Loss
- Microsoft PowerPoint
- Medical Receptionist
- Dental Office Experience
- Medical Office Experience
- Warehouse Experience
- Shipping & Receiving
- RF Scanner
- Customer Support
- Medical Coding
- Assembly
- Technical Support
- Mobile Devices
- Supervising Experience
- Human Resources
- Route Driving
- Hotel Experience
- Guest Relations
- Custodial Experience
- Fraud
- Banking
- Financial Services
- Communication Skills
- Medical Billing
- Medical Records
- Teaching
- Front Desk
- Investment
- Cash Handling
- Typing
- Care Plans
Certification
- Driver's License
- Guard Card
Timeline
Fraud Specialist
Navy Federal Credit Union
11.2022 - 08.2024
Entry Wellness Screener
Sacred Heart Hospital
08.2020 - 10.2022
Cargo Agent
Global Security
03.2017 - 07.2018
Driver Helper
UPS
10.2015 - 01.2016
Shift Leader
Kmart, Sears Holding
09.2010 - 02.2013
Supervisor
All Discount Lawn Service
06.2005 - 07.2018
Front Desk Receptionist
MCO Construction and Services, Inc.
03.2004 - 06.2011
High school diploma - General Education
Cornerstone Alternative Charter High School
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