Kimberly Karle

• Assist cardmembers in verification of transactions.
• Perform fraud set up for unauthorized transactions.
• Field incoming calls in high volume call center.

• Field incoming calls from consolidation companies and attorney representatives.
• Achieve monthly statistics.
• Provide quality customer service to all callers.

• Field incoming calls in high volume call center.
• Assisted existing card members in various ways to ensure a positive experience.
• Achieve monthly statistics and goals for self and team.

Provide quality customer service to new and existing cardmembers in high volume call center environment.

Assist with cardmember inquiries, providing solutions and knowledge.

Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information

• Field incoming calls in high volume call center providing superior customer service.
• Assist customer with questions and concerns regarding billing and current services related to TV products.
• Offer products to new and existing customers to add to current package.
• Achieve daily and monthly metrics to obtain monthly goals.
• Remote

• Assist and schedule patients in busy radiology department.
• Follow up with patients regarding upcoming appointments.
• Perform insurance verification and obtain prior authorization as needed.

• Provide quality customer service in a high volume call center.
• Assist new and existing clients with services and offer additional information to better serve each client.
• Follow up with clients to ensure that all is going well with their accounts.

• Responsibilities
• Daily bake, handling and packaging of baked goods.
• Place weekly order of product.
• Assist customers as needed.
• Supervise staff of 8 people.
• Accomplishments
• Increased weekly daily and monthly sales goals.
• Skills Used
• Leadership, customer service

• Coordinate moves between customer and van lines.
• Assist customer with proper paperwork.
• Provide dispatch to crews.

• Provide quality customer service in a high volume call center.
• Identify and respond to client problems and inquires.
• Assist clients in managing accounts and track orders.

• Provide customer service in high volume inbound call center.
• Field calls and provide information and solutions to the consumer.
• Achieve monthly team goals in sales.

• Provide all facets of customer service to retail and business clients.
• Proficient in sales of all bank products and services.
• Supervising a staff of 8 employees to ensure bank policies are being adhered to.