Lashaun Stewart
Adamsville,USA
Summary
Enthusiastic and motivated to work with customers and my peers in the most efficient and effective manner. Friendly, adaptable and collaborative professional able to devise satisfying solutions to complex problems. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate: Anywhere
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fraud Specialist
Wells Fargo
Birmingham, AL
10.2019 - 10.2024
- Analyzed various customer issues and provided appropriate resolution. Developed customer profile and initiated sales activities through cross selling. Conducted one on one interaction with all customers to facilitate opening of accounts. Established strategies to retain customers and expand the customer base for bank.
Claims Processor
UnitedHealth Group
Birmingham, AL
07.2014 - 09.2019
- Review claims: Verify insurance policy coverage and determine if a loss is covered
- Document information: Record and maintain claim and policy information in database systems
- Complete paperwork: Ensure all required paperwork is complete
- Modify policies: Make changes to policies to meet the needs of existing clients or cancel policies upon request
- Process payments: Process claim payments when applicable
- Investigate discrepancies: Look for any discrepancies in the claim and provide a timely resolution to the customer
City Carrier
United States Postal Service
Hoover, AL
02.2012 - 06.2013
- Workers, deliver mail to homes, businesses, and post office boxes. They perform a variety of tasks, including:
- Sorting: Mail carriers sort mail and packages by delivery route, and may lift and push heavy loads
- Delivering: Mail carriers deliver mail on foot or by vehicle, such as car, truck, cart, or satchel
- Collecting: Mail carriers collect mail from customers and outgoing mail along their route
Education
Associate's degree - Business Administration
Virginia College
Birmingham, AL05.2015
High school or equivalent - undefined
Carver High School
Birmingham, AL05.2011
Skills
- Lead generation
- Typing
- Customer Service
- Google Suite
- Cash Handling
- Microsoft Word
- Pricing
- Computer Literacy
- CSS
- Packaging
- Computer Skills
- Leadership
- Food Preparation
- Data Entry
- Quality Assurance
- Telemarketing
- Cold calling
- Administrative Experience
- Shift Management
- English
- Phone Etiquette
- Computer Operation
- Security
- Delivery Driver Experience
- Quality Control
- Driving Experience
- Office Administration
- Human resources
- Microsoft Office
- Sales
- Communication Skills
- POS
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Client relations
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- De-escalation techniques
- Technical support
- Quality control
- Clerical support
- Live chat support
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Coordination
- Fraud prevention
Certification
- BLS Certification
- Driver's License
Timeline
Fraud Specialist
Wells Fargo
10.2019 - 10.2024
Claims Processor
UnitedHealth Group
07.2014 - 09.2019
City Carrier
United States Postal Service
02.2012 - 06.2013
High school or equivalent - undefined
Carver High School
Associate's degree - Business Administration
Virginia College