Michael Lasher
Colorado Springs,CO
Summary
Dynamic professional with a diverse background, initially launching my career as a Physical Therapy Tech before advancing my skills through education and attending South University. Successfully transitioned into the role of Sleep Specialist after the business underwent acquisition, demonstrating adaptability and acquiring in-depth knowledge in a new domain. Further broadened my expertise as a Fraud Specialist, showcasing analytical skills and attention to detail. Concurrently, I have enriched my experience by freelancing as a Video Transcriptionist, combining versatility with a commitment to precision in diverse professional environments.
Overview
19
19
years of professional experience
Work History
Fraud Specialist
Everise - Supporting Google
10.2022 - Current
- Develops, maintains, and implements policies and procedures to detect and prevent the occurrence of fraudulent activity
- Proactively examine and review transaction data for suspicious activity and possible fraud
- Utilize various tools to gather, analyze, and interpret data from several sources including transactions, authorizations, and financial data
- Conduct routine and moderately complex (e.g., involving multiple victims) fraud investigations with minimal supervision
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Improved efficiency by automating routine tasks related to fraud detection and prevention efforts.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated success of fraud detection systems to identify areas for improvement.
Video Transcriptionist
REV
06.2021 - Current
- Accurately transcribe video recordings into written form
- Follow specific formatting guidelines
- Daily use of transcription software
- Maintain strict confidentiality with sensitive content.
- Consistently met or exceeded established productivity goals while maintaining a high level of accuracy across all completed assignments.
- Efficiently managed large volume of work assignments while maintaining attention to detail and accuracy standards.
Sleep Specialist
Austin Sleep Solutions- Heart Hospital of Austin
04.2022 - 10.2022
- Insurance verification
- Discussing sleep diagnosis and therapy process with patients
- Coordinating with physicians and medical office team on patient care
- Calling patients to schedule sleep study pickups and returns
- Setting up, demonstrating and downloading home sleep test units
- Calling patients to discuss sleep study results
- Referring patient out for therapy ordered by physician - sending documentation needed
- Coordinating care between physicians
- Calling patients to make sure they are actively treating their sleep apnea.
Physical Therapy Tech/Assistant
Round Rock Rehab
10.2005 - 04.2022
- Assist physical therapists in providing patient care and treatment
- Prepare treatment areas for patient sessions, including setting up equipment and ensuring cleanliness
- Monitor patients during therapy sessions and report any changes or concerns to the physical therapist
- Perform administrative tasks such as scheduling appointments and maintaining patient records
- Educate patients on exercises and activities to be performed at home
- Assist with therapeutic exercises and modalities as directed by the physical therapist
- Identify patient's needs and exhibit compassion, caring, and empathy to individual differences
- Adhere to ethical and legal standards
- Ensure continued competence and updated field knowledge.
Education
Physical Therapy Assisting -
South University
Austin, TXSkills
- Excellent time management skills
- Extensive experience with multiple EMR systems
- Medical terminology
- Google suite
- Microsoft office
- Strong analytical abilities
- Excellent communication skills
- Risk assessment
- Ability to adapt quickly
- Strong observation skills
- Knowledge of anatomy and physiology
- 16 years direct customer service experience
- Fraud prevention
- Problem-solving abilities
- Critical Thinking
- Customer Relations
Timeline
Fraud Specialist
Everise - Supporting Google
10.2022 - Current
Sleep Specialist
Austin Sleep Solutions- Heart Hospital of Austin
04.2022 - 10.2022
Video Transcriptionist
REV
06.2021 - Current
Physical Therapy Tech/Assistant
Round Rock Rehab
10.2005 - 04.2022
Physical Therapy Assisting -
South University