Alec Auzina
Land O' Lakes,FL
Summary
Fraud specialist skilled in risk assessment and fraud reporting. Advanced at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Fraud Specialist
Bank of America
03.2025 - Current
- Analyzed transaction patterns to detect fraudulent activities and mitigate risks.
- Trained team members on best practices for identifying and reporting suspicious transactions.
- Trained new hires how to properly and promptly handle: reports of fraud, difficult conversations, review accounts, and handle fraud alerts
- Utilized data analytics tools to identify trends and improve fraud detection processes.
- Reduced instances of fraud by implementing comprehensive detection and prevention strategies.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
- Evaluated customer data to identify and prevent fraudulent activities.
- Filed reports of financial abuse including: Elder abuse, At risk individuals, and scams
- Handled inbound and outbound contacts in regards to fraudulent events
- Filed complex claims involving: ACH, atm, debit, zelle, credit card, fraud applications, and points redemption
- Consistently top in quality performance and reviews for consecutive quarters
- Client satisfaction levels remained above 92% throughout my tenure
- Exceeded or met performance score card goals on a month to month basis
Assistant Retail Sales Manager
T-Mobile (United Wireless)
09.2024 - Current
- Open and close store, inventory management, handle escalations, account management, and daily sales reports
- Independent employee, successfully running store, exceeding personal and store goals
- Showing a positive trend in sales and surpassing commission goals
Assistant Manager
Rite Aid
02.2023 - 08.2024
- Open and close store, inventory management, handle escalations, monthly sales reports
- Awarded best in customer service and building customer relationships for consecutive months
- Progressed from Sales Associate to Shift Lead and then Assistant Manager, consistently exceeding performance targets, developing team skills, and taking on greater leadership and operational responsibilities
Education
High Honors High School Diploma -
Williamsville East High School
06-2024
Skills
- Excellent in Customer Service
- Exceed in Targeted goals
- Critical thinking
- Positive and Trustworthy leader
- Computer Skills
- Banking operations
- Fraud identification
- Financial crimes
- Transaction analysis
- Teamwork
- Time management
- Excellent communication
Accomplishments
- Best in class (Top in quality and Client satisfaction)
Timeline
Fraud Specialist
Bank of America
03.2025 - Current
Assistant Retail Sales Manager
T-Mobile (United Wireless)
09.2024 - Current
Assistant Manager
Rite Aid
02.2023 - 08.2024
High Honors High School Diploma -
Williamsville East High School