Josh Cineas
North Lauderdale
Summary
Dependable and adaptive professional with experience in fraud prevention, customer service, retail, and food service. Skilled at working in fast-paced environments, delivering exceptional customer support, and improving operational efficiency. Fluent in English and Haitian Creole.
Overview
5
5
years of professional experience
Work History
Fraud Specialist
Teleperformance
North Lauderdale
07.2024 - 07.2025
- Proactively educated agents on fraud detection and prevention strategies, reducing account security risks.
- Monitored and investigated suspicious transactions, escalating cases as necessary to prevent losses.
- Partnered with internal teams to improve fraud prevention protocols and enhance client security.
- Delivered clear, empathetic support while handling sensitive financial data.
Grill Cook / Team Member
Culver’s
Margate
07.2024 - 01.2025
- Efficiently prepared and cooked high-volume menu items while maintaining quality standards.
- Assisted team members during peak hours to ensure fast and accurate service.
- Provided excellent customer service, addressing special requests professionally.
Sales Associate
Aeropostale
Coral Springs
06.2023 - 04.2024
- Consistently met and exceeded sales targets through strong product knowledge and customer service.
- Maintained organized and visually appealing merchandise displays.
Team Member / Cashier
Arby’s
North Lauderdale
01.2022 - 05.2023
- Handled cash transactions quickly and accurately.
- Supported team members to maintain smooth daily operations.
Sales Associate
DICK’S Sporting Goods
Coral Springs
12.2020 - 07.2021
- Assisted customers with purchases and product inquiries.
- Maintained inventory accuracy and merchandise displays.
Education
Associate’s Degree - Business
Broward College
High School Diploma -
Coconut Creek High School
Coconut Creek, FLSkills
- Communication
- Problem-solving
- Adaptability
- Time management
- Critical thinking
- Customer service
- Cash handling
- Inside Sales
- Transaction monitoring
- Fraud detection
- POS systems
- Microsoft Office Suite
Timeline
Fraud Specialist
Teleperformance
07.2024 - 07.2025
Grill Cook / Team Member
Culver’s
07.2024 - 01.2025
Sales Associate
Aeropostale
06.2023 - 04.2024
Team Member / Cashier
Arby’s
01.2022 - 05.2023
Sales Associate
DICK’S Sporting Goods
12.2020 - 07.2021
Associate’s Degree - Business
Broward College
High School Diploma -
Coconut Creek High School
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