Frandoris Harris
Jacksonville,FL
Summary
Personable and dedicated Leader and Administrator with extensive experience in government, private industry, and educational environment. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry and mid-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Fraud Specialist
Citibank
- Current
- Conduct reviews of flagged transactions and reports that showed potential suspicious activity
- Communicate with customers and company personnel, utilizing active listening and interpersonal skills
- Identifies fraud patterns and anomalies through analysis of large quantities of data
- Demonstrate self-reliance by meeting and exceeding workflow needs
- Recognized by management for providing exceptional customer service
- Input information regarding fraud investigations into detailed reports for submission to clients
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Works successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Prioritize and organize tasks to efficiently accomplish service goals.
Problem Solver & Auditor
Amazon Warehouse Fulfilment Center
04.2020 - 05.2021
- Strong work ethic, attention to detail, and ability to meet deadlines
- Audited cages for accuracy, troubleshooting and resolving problems encounters with inventory, including printing ASIN and shipping labels, and product order numbers (PO) from vendors, and preparing damage recovery items for shipment and distribution to charities
- Receiving items into the Amazon inventory software application
- The items can be single and/or master pack
- Knowledgeable and understanding each barcodes process; including ASIN (XOO and Boo), and ISD's
- Received and preparing items for through the PREP process
- Such as bubble wrapping, bagging, boxes, and taping
- Used warehouse equipment in relocating products (pallet) to packing and stowing department
- Certified TDR Safety in providing safety process in unloading and outbound trailers
- Knowledgeable in cargo invoice filing for delivery and received incoming cargo
- Knowledgeable the safety of the red and green light outside the dock safely
- Worked in an environment temperature between 60 and 90 degrees, very fast-paced and standing and walking up to 10-hour shift
- Lift to 49 pounds with or without accommodation
- Demonstrates a positive work attitude and excellent job performance in productivity, quality, safety, and attendance.
Permanent Substitute Teacher
Waverly Girls Academy
10.2019 - 03.2020
- Enforced classroom routines to keep students on schedule and operating at consistent level
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts
- Maintained student attendance and assignment records to prevent lapses during teacher absences
- Documented student growth, development and understanding using outlined grading procedures and assessment strategies
- Studied various school subjects to better understand content and assist with projects and assignments
- Engaged students in discussions to promote interest and drive learning
- Kept detailed records of student progress, attendance and assignments
- Mentored, tutored and instructed students after school and during planning times
- Provided notes and reports on school day activities to primary teacher.
Lead Teacher, Two-Year-Olds Classroom
Creative Minds Academy
11.2015 - 03.2019
- Organized activities to promote physical, mental and social development of each child
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels
- Arranged classrooms to facilitate optimal education for student groups
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts
- Incorporated technology into classrooms to maximize student progress and understanding of course material
- Helped students build learning and study skills to achieve educational goals
- Completed teacher observations to identify areas for improvement and suggest changes to teaching methods
- Guided students through active shooter and fire drills to maintain order and safety
- Communicated objectives for all lessons, units and projects to students and parents
- Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures
- Researched books and supplemental materials to use with lesson plans
- Maintained secure and disciplined classroom to provide positive learning environment
- Liaised between parents and administrative staff to clarify classroom and student objectives
- Involved parents in student learning to increase family interaction and student support
- Administered and documented results of student assessments.
Assistant Teacher
Cambridge Preparatory Academy
11.2013 - 10.2015
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher
- Established positive relationships with students, parents, fellow teachers and school administrators
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success
- Distributed classroom materials and supplies such as crayons, paper and art materials
- Assisted in development screenings to measure students' motor, language, and emotional skills
- Organized classroom, placing books back on shelves and to keep areas well-maintained and organized
- Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors
- Took attendance, graded assignments, and maintained routine student records.
Student Records Coordinator
Abess Park Elementary School
10.2012 - 07.2013
- Performed clerical tasks in the preparation and maintenance of student records, including student registration, coding, and data entry, verification, and processing of transcripts
- Prepared a memorandum record of departmental activities and compiles data
- Prepared FTEs for the District office
- Provided research and prepare documentation directed for the Principal
- Responded to inquiries and complaints from parents and interprets
- Provided current and accurate data of each student(s) in the student folder for each yearly promotion to the next grade level or transcript into the Duvall school district or out-of-state registration
- Provided reports on student attendants and classroom schedules for the year
- Maintained and coordinated IEPs into the student(s) folder for the teachers, guidance counselor, parents, and confidentiality
- Coordinated current medical form and address in the student(s) folder and FOCUS data system
- Coordinated and provided employees directory printout for the Principal and Bookkeeper
- Explained policies and procedures to parents and staff
- Audited all new incoming and current student data is current and accurate for the District office using the FOCUS system
- Prepared Yearly reports of 750 students' data for year-to-year manual books (IDs numbers, addresses, phones, parents’ information, behavioral referral, health records, and transfer information from out of state and local area)
- Advised students on issues such as course selection, progress toward graduation and career decisions
- Collaborated with teachers to understand and improve classroom conditions.
Financial Services Representative
PNC Bank
07.2008 - 03.2009
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services
- Delivered presentations to key decision makers and offered financial recommendations
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications
- Prospected and partnered with interested parties to develop investment plans and served as financial management advisor
- Delivered informational sales presentations to potential investors to build symbiotic client relationships
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Motivated and encouraged team members to communicate more openly and constructively with each other
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Contributed to development, planning and completion of project initiatives
- Prioritized and organized tasks to efficiently accomplish service goals.
Documentation Specialist
Department of Labor
09.2000 - 06.2004
- Created technical documents and updated throughout document lifecycle
- Managed secure storage, backups and retrieval of archived documents
- Developed change orders to document out-of-scope adjustments or additions
- Drafted and updated vital company documents and records
- Promptly responded to requests for information while maintaining security
- Inspected and proofread documents to check accuracy
- Maintained documents by managing files following established procedures
- Developed electronic, CD and hardcopy data books
- Created and edited documents, mail merges and graphics using diverse programs
- Converted documents for specific person or project needs
- Kept documents moving in proper flow by applying strong organizational, planning, and multitasking abilities
- Set up documents for individual projects based on specifications.
Executive Assistant to the Managing Director
Housing Urban Development
06.1995 - 09.2000
- Crafted proposals and memos using desktop publishing and word processing software
- Worked closely with auditors during review process, providing clerical support and completing assigned tasks
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs
- Revised and maintained master calendar for client appointments
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees
- Obtained signatures for important financial and legal documents
- Opened, read and wrote answers to routine letters and correspondence for executives
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events
- Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion
- Detailed and arranged travel arrangements and venue reservations for conferences and seminars
- Set up meeting and event logistics for senior management and updated calendars.
Education
Childhood Education -
Florida State College at Jacksonville
Jacksonville, FLAssociate of Arts in Administrative Assistance and Secretarial Science -
University Maryland of University College
College Park, MD12.1996
Skills
- Active listening
- Technologically savvy
- Data evaluation
- Senior leadership support
- Shipping and receiving understanding
- High-energy attitude
- System implementation
- Customer relations
- Product organization
- Quality control
- Direct sales
- Stockroom procedures
- Employee coaching
- Business development understanding
- Promotional support
- Office equipment proficiency
- Microsoft Office expertise
- Schedule mastery
- Inbound and outbound calling
- Telephone and email etiquette
- Account information review
- Verbal and written communication
- Decision-making
- Organizational skills
- Planning
- Multitasking
- Communication
- Collaboration
- Time management
- Analytical
- Fraud Detection
Accomplishments
Learning NICE call recording system
Languages
English
Full Professional
Timeline
Problem Solver & Auditor
Amazon Warehouse Fulfilment Center
04.2020 - 05.2021
Permanent Substitute Teacher
Waverly Girls Academy
10.2019 - 03.2020
Lead Teacher, Two-Year-Olds Classroom
Creative Minds Academy
11.2015 - 03.2019
Assistant Teacher
Cambridge Preparatory Academy
11.2013 - 10.2015
Student Records Coordinator
Abess Park Elementary School
10.2012 - 07.2013
Financial Services Representative
PNC Bank
07.2008 - 03.2009
Documentation Specialist
Department of Labor
09.2000 - 06.2004
Executive Assistant to the Managing Director
Housing Urban Development
06.1995 - 09.2000
Fraud Specialist
Citibank
- Current
Childhood Education -
Florida State College at Jacksonville
Associate of Arts in Administrative Assistance and Secretarial Science -
University Maryland of University College