Christian McPherson
Peoria,AZ
Summary
Dynamic Fraud Specialist with a proven track record at Discover Card, enhancing customer trust and reducing fraud through meticulous transaction monitoring and cybersecurity awareness. Demonstrates exceptional problem-solving aptitude and professionalism, adept at identifying trends and improving processes. Skilled in collaboration and decision-making, significantly contributing to safer banking operations. Years of customer service on and off the phones allow me to handle difficult customer relations with ease.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Discover Card
07.2018 - 01.2025
- Improved customer trust by promptly addressing and resolving reported instances of fraud
- Reduced instances of fraud by implementing comprehensive detection and prevention
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Analyzed reports and transactions flagged as suspicious to identify potential fraud.
- Evaluated customer data to identify and prevent fraudulent activities.
Food Court Employee
Costco
05.2017 - 07.2017
- Ensured compliance with food safety guidelines and maintained proper sanitation practices for health department inspections.
- Greeted customers warmly upon arrival, creating a welcoming atmosphere that encouraged repeat business.
- Prepared high-quality food items in accordance with established recipes, ensuring consistency and great taste.
- Implemented successful time-management strategies to prioritize tasks without sacrificing quality or attention to detail.
- Collaborated with team members to maintain a clean and organized food court environment for optimal customer experience.
- Supported fellow team members during rush periods, demonstrating adaptability and strong teamwork skills.
- Assisted management in reducing food waste by implementing inventory control measures and monitoring stock levels.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Fast Food Employee
Jack in the Box
04.2015 - 05.2017
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Reduced wait times for customers with prompt order preparation and delivery.
- Demonstrated versatility by cross-training in various positions such as cashier, cook, and drive-thru attendant.
- Facilitated seamless shift transitions by properly updating incoming staff on ongoing tasks or pertinent issues that arose during previous shifts.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Streamlined kitchen operations with proper organization of ingredients, utensils, and equipment.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Bachelor - Business Communication
Wilmington University
New Castle, DENA - General Studies
PVCC
Phoenix, AZN/A - English 101
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZGeneral - General Studies
Pinnacle High School
Phoenix, AZ06.2017
Skills
- Fraud prevention
- Cybersecurity awareness
- Transaction monitoring
- Banking operations
- Telephone and email etiquette
- Procedure review
- Pattern detection
- Process improvement
- Problem-solving aptitude
- Professionalism
- Decision-making
- Active listening
Timeline
Fraud Specialist
Discover Card
07.2018 - 01.2025
Food Court Employee
Costco
05.2017 - 07.2017
Fast Food Employee
Jack in the Box
04.2015 - 05.2017
Bachelor - Business Communication
Wilmington University
NA - General Studies
PVCC
N/A - English 101
Maricopa Community Colleges, Rio Salado Community College
General - General Studies
Pinnacle High School
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